November 2016

Mobicred Help

Filed under: Payment — marketing @ 1:18 pm

If you have any questions about Mobicred you can visit www.mobicred.co.za or you can contact them via email at customerservice@mobicred.co.za or call them on 08600 62733.

How do I pay using Mobicred?

Filed under: Payment — marketing @ 1:18 pm

How it works:

New Mobicred users:

  1. First, you’ll need to register on Mobicred’s website and complete your application.
  2. Once approved, you can come back and pay for your items using Mobicred*.
  3. Your application may take 1 business days to process
  4. If you need your items right now, please select a different payment method. We can’t guarantee that your items will still be in stock when you return.

Existing Mobicred users:

  1. Select Mobicred as your payment option during checkout.
  2. Log in using your Mobicred username and password.
  3. Enter the one-time pin (OTP) that will be sent to your mobile phone.
  4. Click on “Confirm & Pay”.
  5. Your Mobicred account will be debited and we will send you a confirmation email of your order.

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*Subject to credit approval. T&Cs apply. For more information & interest rates, see What is Mobicred?

What is Mobicred?

Filed under: Payment — marketing @ 1:14 pm

Mobicred is a simple and convenient online credit facility that allows you to shop on takealot.com and repay the amount in monthly instalments. Interest is charged at 21% per year. Please note the annual interest rate may change.
As a revolving credit facility, Mobicred repayments are calculated as 10% of the account balance plus fees. These fees will be confirmed with you by Mobicred on opening your Mobicred account and could entail the following:

  • Monthly service fee of R35.00 (ex VAT)
  • Once off account initiation fee ranging from R100-R500 (ex VAT), depending on the facility granted.

Please note: The monthly payment amount displayed is indicative only and based on 12 monthly instalments excluding any Mobicred fees.

March 2016

What are Unboxed Deals?

Filed under: Unboxed Deals — marketing @ 9:19 am

Unboxed Deals refer to returned and shop soiled products that are offered for sale at greatly discounted prices.

Unboxed products could show signs of slight use, minor cosmetic imperfections or be missing the original packaging. Where the original packaging is missing or damaged Takealot may reseal or replace the original packaging altogether to better protect the item.

Can I buy an Unboxed Deal using EFT as payment?

Filed under: Unboxed Deals — marketing @ 8:19 am

The EFT payment option is not available for Unboxed Deal purchases.

Unboxed Deal quantities are limited and as such we reserve stock for customers in the order in which we receive payment. Due to the delay with EFT payments only instant payment methods are accepted.

February 2016

Buying an Unboxed Deal

Filed under: Unboxed Deals — marketing @ 11:22 am

Adding an Unboxed Deal to your cart, or completing your order for an Unboxed Deal without paying for it, does not reserve the item for you.

Stock will be reserved for customers in the order in which we receive payment.

February 2016

Do Unboxed Deals qualify for free shipping?

Filed under: Unboxed Deals — marketing @ 8:24 am

Yes – Our standard free shipping on orders above R250 applies.

Can I use a coupon or voucher to buy an Unboxed Deal?

Filed under: Unboxed Deals — marketing @ 8:23 am

Yes – You can use a promotional discount coupon or gift voucher towards the purchase of an Unboxed Deal.

The Unboxed Deal I wanted is no longer available?

Filed under: Unboxed Deals — marketing @ 8:23 am

Due to the nature of unboxed products we can’t predict when an item will be available as an Unboxed Deal again. To avoid missing out on a great deal check back often and order quickly.

Unboxed Deal quantities are limited and as such, after an Unboxed Deal is sold out, those particular Goods may be available on the Website at their normal selling prices (but no longer as an Unboxed Deal).

What if I changed my mind?

Filed under: Unboxed Deals — marketing @ 8:22 am

You are entitled to return an unboxed product for up to 30 days for a full credit in accordance with our returns policy.

If you’re returning an unboxed product, the reduced price paid at the time of the purchase will be credited back to you.

Can I exchange or replace an Unboxed Deal?

Filed under: Unboxed Deals — marketing @ 8:22 am

Unboxed products can be exchanged or replaced provided that the specific product and/or the different size or colour variation is available as an Unboxed Deal at the time of your request.

If the item is not available as an Unboxed Deal you will be offered a repair or account credit subject to our returns policy.

Do Unboxed Deals carry a warranty?

Filed under: Unboxed Deals — marketing @ 8:21 am

Yes – Unboxed Deals are backed by the Takealot 6 month Warranty if the item is found to be defective. Please refer to our returns policy for more information.

How do you ensure the quality of unboxed products?

Filed under: Unboxed Deals — marketing @ 8:20 am

Each Unboxed Deal is evaluated and quality checked to ensure that it is in a good condition before it is made available for purchase.

September 2015

What if I don’t have the original shipping packaging?

Filed under: Returns — Pierre Laing @ 8:51 am

You are responsible for packing the return product safely & securely to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

September 2015

What is Takealot’s exchange & return policy?

Filed under: Returns — Pierre Laing @ 10:23 am

View our Exchange & Returns Policy

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