March 2016

What are Unboxed Deals?

Filed under: Unboxed Deals — marketing @ 9:19 am

Unboxed Deals refer to returned and shop soiled products that are offered for sale at greatly discounted prices.

Unboxed products could show signs of slight use, minor cosmetic imperfections or be missing the original packaging. Where the original packaging is missing or damaged Takealot may reseal or replace the original packaging altogether to better protect the item.

Can I buy an Unboxed Deal using EFT as payment?

Filed under: Unboxed Deals — marketing @ 8:19 am

The EFT payment option is not available for Unboxed Deal purchases.

Unboxed Deal quantities are limited and as such we reserve stock for customers in the order in which we receive payment. Due to the delay with EFT payments only instant payment methods are accepted.

February 2016

Buying an Unboxed Deal

Filed under: Unboxed Deals — marketing @ 11:22 am

Adding an Unboxed Deal to your cart, or completing your order for an Unboxed Deal without paying for it, does not reserve the item for you.

Stock will be reserved for customers in the order in which we receive payment.

February 2016

Do Unboxed Deals qualify for free shipping?

Filed under: Unboxed Deals — marketing @ 8:24 am

Yes – Our standard free shipping on orders above R250 applies.

Can I use a coupon or voucher to buy an Unboxed Deal?

Filed under: Unboxed Deals — marketing @ 8:23 am

Yes – You can use a promotional discount coupon or gift voucher towards the purchase of an Unboxed Deal.

The Unboxed Deal I wanted is no longer available?

Filed under: Unboxed Deals — marketing @ 8:23 am

Due to the nature of unboxed products we can’t predict when an item will be available as an Unboxed Deal again. To avoid missing out on a great deal check back often and order quickly.

Unboxed Deal quantities are limited and as such, after an Unboxed Deal is sold out, those particular Goods may be available on the Website at their normal selling prices (but no longer as an Unboxed Deal).

What if I changed my mind?

Filed under: Unboxed Deals — marketing @ 8:22 am

You are entitled to return an unboxed product for up to 30 days for a full credit in accordance with our returns policy.

If you’re returning an unboxed product, the reduced price paid at the time of the purchase will be credited back to you.

Can I exchange or replace an Unboxed Deal?

Filed under: Unboxed Deals — marketing @ 8:22 am

Unboxed products can be exchanged or replaced provided that the specific product and/or the different size or colour variation is available as an Unboxed Deal at the time of your request.

If the item is not available as an Unboxed Deal you will be offered a repair or account credit subject to our returns policy.

Do Unboxed Deals carry a warranty?

Filed under: Unboxed Deals — marketing @ 8:21 am

Yes – Unboxed Deals are backed by the Takealot 6 month Warranty if the item is found to be defective. Please refer to our returns policy for more information.

How do you ensure the quality of unboxed products?

Filed under: Unboxed Deals — marketing @ 8:20 am

Each Unboxed Deal is evaluated and quality checked to ensure that it is in a good condition before it is made available for purchase.

September 2015

What if I don’t have the original shipping packaging?

Filed under: Returns — Pierre Laing @ 8:51 am

You are responsible for packing the return product safely & securely to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

September 2015

What is Takealot’s exchange & return policy?

Filed under: Returns — Pierre Laing @ 10:23 am

View our Exchange & Returns Policy

September 2015

How do I return a product?

Filed under: Returns — Pierre Laing @ 8:34 am

1. Log your exchange / return request on takealot.com
Login to your Takealot account and initiate the exchange or return process by completing the online request form.

Log your exchange or return now

2. Prepare the return parcel
Pack the product(s) in their original packaging, and into a shipping box to protect the products during transit. Please include the return reference (the RRN number at the top of your email) in or on the outside of the parcel so that we can easily identify your return.

If you are returning the product to our Cape Town warehouse yourself, there’s no need for you to pack the return product into separate shipping box. Don’t forget to take your return reference number with you when you drop off your return.

3. Courier collection / drop off parcel yourself
If you chose to return the item:

    1. Via Takealot’s Collection Service
      Our couriers will contact you within 1 to 2 business days to arrange the collection.
    2. Directly to the Cape Town warehouse
      You can return the item at your earliest convenience to:Customer Collections
      Block B,
      Montague Park Business Estate,
      Plattekloof Road,
      Montague Gardens,
      7441

4. Exchange or replacement / account credited
Within 1-3 business days of the return product being cleared by Takealot quality, your account will be credited, unless you have requested a replacement or an exchange.

Once your takealot.com account has been credited, you can use the credit towards other purchases on takealot.com.

Alternatively, once you have received confirmation that your account has been credited, you can request a refund in replacement of the account credit. Refunds are issued based on the payment method used at the time of purchase.

If you’re returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.

If you redeemed a voucher/coupon against your purchase, and wish to return a product from that purchase, the rand value paid for the product being returned will be credited to your account. The value of the voucher that was redeemed will not be credited to your account.

September 2015

How long does it take to process my return?

Filed under: Returns — Pierre Laing @ 8:28 am

Returned products take 2-5 business days to reach our warehouse, depending on when the collection is scheduled. Once received, your return request will be processed within 1-3 business days. Thereafter, your account will be credited, unless you requested a replacement or an exchange.

For items within the six month Takealot warranty, the entire process takes between 5-10days, during which you will receive regular progress updates via email.

For items within the extended supplier’s warranty, the process can take up to 21 days. At that stage, if no resolution has been reached, you will be credited for the item.

For refunds, please note that your financial institution can take 3-5 business days to clear the funds back into your account.

September 2015

How do I know if you received my return?

Filed under: Returns — Pierre Laing @ 8:27 am

You will receive email notification once your return has been received at our warehouse.

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