Have a burning question? Take a browse through our most frequently asked questions to learn more about what we offer and how to make the most of your takealot.com experience!
To register as a shopper, create a profile. We’ll need your name, e-mail address, a password of 8 characters and at least 1 contact number.
To register as a business, you’ll need to enter your Business Name and your Business’ VAT Registration number as additional fields. This information will then be printed onto your Tax Invoice. The Contact Person name should be the person receiving and signing for the goods.
1. Find the items you wish to buy
Keyword search boxes are located on nearly every page. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find an item that interests you, click the title or name of the item to see its details, including availability and dispatch estimate times.
2. Add to cart
Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the
Add to Wish List
Your Wish List is a handy list of all the items you do not want to checkout with immediately. You can move items between your Checkout list and Wish List.
3. Check out
Please note : when purchasing for the first time on TAKEALOT.com we may ask you for proof of identification.
How do I buy products from Sellers other than Takealot on the takealot.com website?
Buying from a Seller is easy:
Pre-orders allow you to place advance orders for items that have not yet been released. When you place the pre-order, we then order the item in advance from our suppliers.
Note: release dates are subject to change without prior notice. We’ll keep you informed of any potential changes
Credit Card Pre-Orders are charged immediately.
If you’re paying via Bank Deposit, you’ll hear from us when the payment is due
Note: Standard Bank Autopay is unfortunately not an option on pre-orders.
Checkout will only allow one Pre-Order item (of any Qty) per transaction. You can’t unfortunately mix Pre-Orders with normal orders.
Please email: firstname.lastname@example.org or call us at 0861 222 989. Remember to quote your Order ID as your reference number.
If the price of an item you’ve already pre-ordered is dropped before it is released, we will automatically adjust your pre-order to the new lower price, and ensure you are charged for the new price. If you have already been charged, or have already deposited, we will place the difference as credit on your profile.
If the price of your pre-ordered item increases, we will temporarily suspend your pre-order. At the same time we will send you an email, with the option of changing your pre-order to the new price, or cancelling your pre-order. If we don’t receive any response within 48 hours we’ll cancel the order.
You are responsible for packing the return product safely & securely to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.
1. Log your exchange / return request on takealot.com
Login to your Takealot account and initiate the exchange or return process by completing the online request form.
2. Prepare the return parcel
Pack the product(s) in their original packaging, and into a shipping box to protect the products during transit. Please include the return reference (the RRN number at the top of your email) in or on the outside of the parcel so that we can easily identify your return.
If you are returning the product to our Cape Town warehouse yourself, there’s no need for you to pack the return product into separate shipping box. Don’t forget to take your return reference number with you when you drop off your return.
3. Courier collection / drop off parcel yourself
If you chose to return the item:
4. Exchange or replacement / account credited
Within 1-3 business days of the return product being cleared by Takealot quality, your account will be credited, unless you have requested a replacement or an exchange.
Once your takealot.com account has been credited, you can use the credit towards other purchases on takealot.com.
Alternatively, once you have received confirmation that your account has been credited, you can request a refund in replacement of the account credit. Refunds are issued based on the payment method used at the time of purchase.
If you’re returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.
If you redeemed a voucher/coupon against your purchase, and wish to return a product from that purchase, the rand value paid for the product being returned will be credited to your account. The value of the voucher that was redeemed will not be credited to your account.
Returned products take 2-5 business days to reach our warehouse, depending on when the collection is scheduled. Once received, your return request will be processed within 1-3 business days. Thereafter, your account will be credited, unless you requested a replacement or an exchange.
For items within the six month Takealot warranty, the entire process takes between 5-10days, during which you will receive regular progress updates via email.
For items within the extended supplier’s warranty, the process can take up to 21 days. At that stage, if no resolution has been reached, you will be credited for the item.
For refunds, please note that your financial institution can take 3-5 business days to clear the funds back into your account.
You will receive email notification once your return has been received at our warehouse.
When logging your exchange/return request, you can select a preferred action. While we will do our best to fulfill this preference, we cannot guarantee that the option will be available, and this is also dependent on the outcome of the return. The available options are dependent on the reason for the return, and include the following:
If you request a refund, we will process your request instantly. For Bank Deposit Refunds it may take 2-3 working days for the funds to reflect in your account. For Credit Card Refunds it depends on your financial institution’s payment processing times and payments could take 5-7 working days to reflect in your account. Refunds are issued based on the payment method used at the time of purchase.
Once you’ve received a Refund Confirmation email from us, you can rest assured that we have processed your refund. However, it may take an additional 3-5 business days for your financial institution to process the funds back into your account.
If the refund amount still isn’t reflected in your account 5 business days after receiving the Refund Confirmation email from us, you’re welcome to contact us on 0861 222 989 or email email@example.com and we’ll gladly assist.
Products can be exchanged for a different size or colour of the same product provided that the preferred size or colour is available. This option is available within 30 days of delivery and is only available for apparel, sportswear and shoes that have a size or colour variation.
If your preferred size or colour is not available, or you want a different product, please return the unwanted product and place a new order.
It’s important that any unwanted product, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused. Extra care must be taken when trying on clothing; please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark.
We reserve the right to refuse a return or an exchange if goods are not returned in a saleable condition or are damaged.
If you need to exchange a qualifying product for a different size or colour, simply return the original product within 30 days for a free exchange.
To request an exchange:
We will confirm via email within 1-2 business days whether the product requested is available and provide further instructions for the collection of the return product.
If the product requested is available, our courier will deliver the exchange product and collect the return product in a single visit. Our couriers will contact you to arrange the exchange.
We do our best to ensure that the products we deliver to you are of a high quality. If you’ve received a product with a defect or fault we’ll gladly replace the exact product at no additional cost to you. Where a replacement product is not available, your account will be credited.
Our 6-month replacement warranty entitles you to have your product replaced at Takealot’s expense if the product is found to be defective/faulty or unsuitable for the purpose generally intended.
If the product is found NOT to be defective, you will NOT be entitled to any replacement or credit, but will instead be liable for the costs incurred in having such a product returned to Takealot, and then redelivered to you.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
Certain products may carry additional supplier’s warranties/guarantees which are wider in scope, and/or longer in duration than Takealot’s 6-month replacement warranty. If so, this will be stated in the product listing on the site. Consequently, if a defect is discovered AFTER 6 months from delivery but within the supplier warranty/guarantee period, Takealot will facilitate the return to supplier process. Your remedy under such guarantee would be restricted to the costs of repair or replacement of faulty goods or granting of a credit at the sole discretion of the supplier after investigation and/or testing of goods.
Should a product be damaged at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-3 working days to reflect on your account). Repairs and replacements could take longer, depending on parts / replacement availability.
Yes, sale products can be returned.
If you’re returning a sale product, the reduced price paid at the time of purchase will be credited back to you and not the full price.
Credits reflect within 24 hours, refunds may take a further 2-3 business days to reflect in your account.
Drop & Collects are done if an item is defective within the first 7 days of delivery, or if you would like to exchange a fashion/sports item for another colour/size within 30 days. If we do not have stock of the item, we will arrange a normal collection and send you the replacement as soon as we have stock.
Please log a return and select the ‘The product is not what I ordered or not as described’ reason. We will collect the item to investigate what went wrong and send the correct product to you, or credit/refund you as per your preference.
Unfortunately not – the complete item has to be returned. This means that if a TV remote is not working, the TV needs to be returned as well, as it would need to be tested with the remote once fixed.
Yes, sale products can be returned.
Unfortunately not! You can only drop off returns at our Cape Town facility
Unfortunately not – in such an event please cancel the return and log a new one.
No, unfortunately only software that has not been opened is returnable. Once the seal has been broken, the item is no longer returnable.
Once you have logged your return, you have seven days to drop the parcel off at the warehouse. Should you not drop off the item in that timeframe, the return will be cancelled and you will be required to log a new return should you still want to return the item.
You are entitled to cancel your order prior to the point at which it is shipped for delivery. Should you wish to cancel your order thereafter you can do so in accordance with our returns policy.
Send an email to firstname.lastname@example.org to cancel an item or a complete order.
If the order has not yet been processed, it can simply be canceled.
If it has been processed, you have the option of a credit or a full refund.
TAKEALOT.com offers 2 convenient methods of delivery:
|Delivery Option||I live in a Main Centre||I live in a Regional Area or Remote Area|
|Standard Delivery (Free for orders > R250)||R35||R35|
|Economy Delivery (Free for orders >R250)||R65||R65|
|Collect (Cape Town) (Free)||Free||Free|
|Weekend Delivery (R100 for orders < R250)||R75||N/A|
|Same Day Delivery (R85 for orders < R250)||R50||N/A|
|Express Delivery (R75 for orders < R250)||R35||N/A|
takealot.com offers Free Delivery on all orders greater than R250
(please note: this amount excludes the R5 donation to Beautiful Gate, should you wish to make a contribution during checkout)
The following Free Delivery indicator will be displayed if the order is eligible for free shipping :
|Delivery Option||I live in a Main Centre||I live in a Regional Area or Remote Area||I live in a Remote Area|
|Standard Delivery||On average delivered within 2 working days||Delivery option not available||Delivery option not available|
|Economy Delivery||On average delivered within 3 working days||On average delivered within 3 working days||On average delivered within 4 working days|
|Guaranteed Same Day||Delivered on your day of order (3pm- 7pm)||Delivery option not available||Delivery option not available|
|Guaranteed Express||Delivered next day (11am – 7pm)||Delivery option not available||Delivery option not available|
|Guaranteed Weekend – Saturday||Delivered on Saturday (11am – 7pm)||Delivery option not available||Delivery option not available|
|Guaranteed Weekend – Sunday||Delivered on Sunday (11am – 7pm)||Delivery option not available||Delivery option not available|
|Collect – Cape Town||You can also collect your order at our Cape Town warehouse. Monday to Friday, 08h30 to 17h00 (excluding public holidays) and on weekends 08h30 to 12h30.|
We do not unfortunately ship outside of SA borders currently
No, you need not sign, but please let us know by e-mailing email@example.com who will be signing on your behalf if not yourself
Contact us either by E-mail: ( firstname.lastname@example.org ) or by telephone: 0861 222 989 within 24 hours of the delivery having taken place. Please have your Order Number ready.
Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.
The publishers of each eBook set territorial restrictions on which eBooks can be sold in which countries. Different eBooks have diffferent countries where they can be bought. When you press “Add to Cart” for an eBook, Takealot automatically determines which country you are in, and if you are in a country that is restricted for that particular eBook, you will not be able to add the eBook to your cart.
Next to each product, you’ll find an estimated time for the product to be dispatched, which is the date it will leave TAKEALOT’s warehouse. Please note that this is the expected time.
Your order could reach us sooner than expected but delays also occur. As soon as we are notified of a potential delay, you’ll be the first to know. If in doubt e-mail email@example.com
If an item becomes out of stock, it will reflect as such on the site.
If you have pre-ordered the item, or ordered as part of a “while stocks last” special offer, we’ll let you know. You then have the option to be refunded, or credited or wait until it comes into stock again.
We take the security of your payment and personal information seriously. See section 6 of our T’s & C’s for details.
South Africa falls under Region B for Blu-Ray Discs. The USA falls under Region A. Some Blu-ray discs may be Region Locked, meaning that they won’t play on your BR player/PlayStation 3.There are however quite a number of BR Discs which are Region Free and will play on any player.
Here is a good source for more detail: http://bluray.liesinc.net/
Go to: Forgot Password and enter the email address your account was registered with, which is also your login, and your password will automatically be emailed to that address.
If you would like to subscribe to our newsletters and be updated on our fantastic promotions and offers you can click on your account details and tick the box to subscribe to the newsletters you are interested in.
Click HERE for easy instructions on how to use/redeem a promotional code or coupon.
Payment can be made via:
takealot.com allows payment by Maestro and VISA Electron debit cards using the payD system, by enabling you to submit your Maestro / VISA Electron Debit Card PIN number securely via your mobile phone.
What is PayD?
payD is a the new way of shopping on the web using your PIN-based Maestro or VISA Electron debit card and mobile phone! Recognised as a standard method of payment across South Africa, payD is leading the way with its AMT (Authenticated Mobile Transaction) technology, turning your mobile phone into a secure* pay point device.
The payD system is all about simplicity, convenience and security. Registration is automatic (the first time you use payD, your PIN-based debit card is safely linked to your MTN or Vodacom SIM card). Your details are then securely encrypted, which means that all you’ll need for future transactions is your mobile phone and your card PIN.
payD meets the Payment Card Industry Data Security Standards (PCI DSS) and is accepted as a standard method of payment in South Africa.
What banks and mobile networks are supported by the PayD system?
To use the PayD service you will require:
How does it work?
Is it safe to pay by Maestro / VISA Electron debit card using the payD system?
Yes, and here’s why:
Just like entering your PIN number into a point-of-sale device at the checkout counter, when using payD to make a payment on the web, you enter your PIN on your mobile phone. The payD service encrypts your PIN using the SIM card in your mobile phone so nobody except your bank can read it. Three elements need to be in place before you can make a payment using payD:
How do I spend my eBucks?
All you have to do is choose eBucks as your preferred payment method during checkout and follow the prompts.
What do I need?
Your eBucks card number OR SA ID number and a four digit PIN
But I don’t have a 4 digit pin?
Chillax, log into the eBucks website and request a PIN. It’s that simple.
Pay using eBucks… OR part-pay using eBucks and Rands
Once you have loaded up your cart on TAKEALOT.com and chosen eBucks as your payment option at checkout, you are then able to pay either totally with eBucks (if you’ve got enough of course) OR pay with Credit/Debit card/Instant EFT and eBucks. Cool huh?!
Remember – you’ll never have to shop alone, so get in touch if you need help > 087 820 5058 / firstname.lastname@example.org
Now you can shop your heart out while earning eBucks every step of the way!
When checking out and paying for your goodies, you can select whether you’d like to earn eBucks on that particular purchase.
Simply enter your South African ID number in the allocated field and click ‘earn’… Feels great to be spoilt, doesn’t it?
> If you choose to earn eBucks on an order, you cannot pay for that order using eBucks, Discovery Miles or any other loyalty scheme.
> Your eBucks will be awarded at the beginning of the month for purchases made the previous month.
> If using a promotional coupon, gift voucher or account credits, you will only earn eBucks on the remaining balance that is actually paid, and not on the coupon, gift voucher or credit amount itself.
> You need to make sure you are registered for eBucks in order to earn. If you haven’t registered yet, please visit www.eBucks.com.
MasterPass by MasterCard® is a free digital wallet service that makes online shopping safe and easy by storing all of your payment information in one convenient and secure place.
1. In order to pay using MasterPass you must have the MasterPass App on your smartphone. The MasterPass App can be found at:
2. Activate your phone
To secure your device for MasterPass payments, the App will send one SMS. Your normal mobile network rates will apply. This will only happen once.
3. Setup your MasterPass account
Your MasterPass account will allow you to save contact and billing information securely on the MasterPass system.
4. Add your bank card to your MasterPass account
You can add credit, debit, or reloadable prepaid cards from MasterCard, Maestro and Visa.
5. You are now ready to shop at Takealot.com with MasterPass by MasterCard
How do I pay using MasterPass?
When your cart is brimming with cool stuff, and you’re ready to check out, simply choose to pay using MasterPass. We’ll then send you over to the MasterPass payment page.
If it’s your first time using MasterPass
MasterPass will present a code on screen. Use the MasterPass App on your smartphone to scan the code and authorise your payment.
Once payment has been authorised you will be returned to takelot.com to receive your order confirmation..
For MasterPass account help visit the MasterPass Support FAQs at http://www.mastercard.com/za/masterpass/help.html#
How do I spend my Discovery Miles?
When your cart is brimming with cool stuff, and you’re ready to check out, simply choose to pay for goodies using your Discovery Miles. We’ll then send you over to the Discovery Miles payment page (powered by PayU) where you can use your hard-earned miles to pay (minimum R20 order).
What do I need?
Your Discovery Miles username & password. Almost too good to be true… but it’s true!
Pay using Discovery Miles OR Discovery Miles and Rands
We also give you the choice to pay for your whole order using your Discovery miles (if you’ve got enough of course) OR you can choose to pay with both Rands and Discovery Miles. Rands must be paid using any South African Visa or Mastercards credit card. The power is in your hands, folks!
sBux is the new cellphone payment system – developed by Celbux – which NSFAS uses to pay allowances to students who qualify for an FSFAS bursary. sBux issues NSFAS allowances (in the form of cellphone vouchers) to students on their cellphones for the payment of food, accommodation, books and travel. These vouchers can ONLY be used at sBux registered merchants.
How safe is the sBux system?
Very! The sBux system is hosted on the Google app platform and all payments are supported by NSFAS.
What can I purchase on the site with my sBux Vouchers?
Students are able to purchase their academic or prescribed books.
Can my cart contain sBux as well as non-sBux items in the same transaction?
Yes absolutely, you can fill your cart with anything you like, however the sBux Voucher may be used as a payment method ONLY for eligible sBux items. There are 2 steps to this process. The sBux transaction will be handled first, followed directly by the transaction for the remaining cart items.
How do I obtain an sBux voucher?
Students can simply follow these steps:
Please call the NSFAS Contact Centre 0860 067 327 for all matters relating to sBux voucher creation and usage.
What is an eligible sBux product?
For phase 1 of this offering, only prescribed/academic books, selected laptops and tablets will be eligible.
How long will the voucher remain valid?
The NSFAS via Celbux will control the validity of the voucher. takealot.com simply validates whether the voucher is still redeemable. Hence, a student would need to confirm this with NSFAS.
How can I use my sBux Voucher on the takealot website?
During checkout, a specific voucher field for sBux vouchers will be available. Here you can enter your sBux Voucher code and redeem it as payment.
The sBux Voucher is being rejected on the website. Help!
When entering the sBux Voucher code, be sure to capture the numbers correctly. Added spaces and dashes between the numbers should not matter. If you’re still having problems, it means you may not have sufficient funds.
Can I use an sBux Voucher as payment for other products on takealot.com?
No, sBux Vouchers can only be used to purchase eligible products approved by Celbux.
Can a takealot.com voucher be used in the same transaction as the sBux voucher?
Yes. The takealot.com discount will be applied to the order first, with the remaining balance being the portion that will be taken from your sBux account.
Why can’t I select the sBux payment option even though a book from Unisa or Academic categories has been selected?
This is because the items are not regarded as academic or prescribed books. The sBux payment option will be enabled for selection ONLY for items that have been flagged as eligible.
takealot.com does not regard my prescribed book as an academic/prescribed one OR I cannot find my prescribed book. What can I do about this?
Don’t panic! Just pop us an email: email@example.com and we’ll work our magic.
If I decide to split payment, but the cash portion of the transaction fails, what will happen to the redeemed sBux voucher on that order?
If this occurs, please contact sBux Customer Service on 0860 067 327 immediately to request a reversal of the sBux voucher.
Can I complete a purchase where the value of the sBux item/s exceeds the value of the sBux voucher?
No – you’ll see a screen message indicating that there are insufficient funds in your sBux account.
If I order the wrong product by mistake, can I cancel the item and request the correct one?
Yes of course. You’ll have to return the items first, after which a new order will be placed for the new item. There are 2 ways in which this can be done.
Can I cancel an sBux-paid order?
Yes this may be requested, however the you’ll only be able to request the cancellation/return via the website once the item is in a ‘Shipped’ status. If you want to cancel the item/s that have not yet shipped then you’ll need to contact our Customer Services team on 0861 222 989 / firstname.lastname@example.org for this request.
Note: In the event of a return where multiple items were purchased with an sBux voucher, the sBux account of the student will receive a chargeback for only those item/s being returned.
What happens to an sBux refund where a takealot.com discount voucher has been applied?
Your sBux account will only be refunded with the amount that was charged for the transaction, or the item within a transaction.
Can I request a refund of all items in the order where it is mixed cart – both sBux and non-sBux items?
Yes this is possible. Your sBux account will be credited only with the returned sBux items, and the return of the non-sBux item/s will be handled in the standard takealot.com manner.
Can I request that my takealot.com account be credited with the returning sBux item amount?
No, this won’t be allowed. The Merchant terms provided by NSFAS dictates that takealot.com may not provide credit in any form, to the student. Note: In the event of a return where multiple items were purchased with an sBux voucher, the sBux account of the student will receive a chargeback for only those item/s being returned.
How will I know that the sBux refund has been successful?
You’ll receive an SMS indicating the amount that has been refunded to your sBux account. This amount should be equivalent to what was taken for the item/s from the account. The SMS will include a new voucher number which will include the new balance.
Why is the Shipping fee added to the sBux portion of the transaction?
If you selects a value-added shipping option e.g. same day or weekend delivery, this fee will be included in the sBux transaction whether the cart contains only sBux items or is a mixed cart. This is in accordance with takealot.com’s agreement with NSFAS.
Instant EFT is a payment service provided by Payfast, that allows Takealot customers to pay via EFT without the hassle of a waiting period. This payment option is available to all customers who bank with ABSA, First National Bank, Nedbank or Standard Bank.
How it works
Cash on delivery is offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value. It will appear as an available payment option at checkout if your order qualifies.
1. Instant EFT
If you bank with ABSA, First National Bank, Nedbank or Standard Bank and wish to pay by EFT, you can do an instant EFT
When paying by Instant EFT there will be no waiting period before your order is authorised.
2. Bank Deposit or Standard EFT
Cash deposits at a bank: Please use ONLY your order number as reference. Deposits made before 12 noon should be processed on the same day, alternatively the following morning. We are dependent on the banks so system delays may occur.
Internet Transfers: Please ONLY use your order number as reference (for example 1234567). If you bank with ABSA, deposits made before 12 noon should be processed on the same day, alternatively the following morning. Transfers made from any other bank will (in most cases) reflect the following day, but can take up to 48 hours.
Cheque Deposits: Cheque deposits are only accepted by prior arrangement. Contact us at email@example.com to arrange. All cheque deposits are subject to a clearing period of ten working days. Only once a cheque has been cleared, will your order be processed.
After the successful placing of your order and the approval of your Credit Card. If there are any problems, you’ll hear from us.
- Please use ONLY your order number as the reference (for example 1234567).
- Please make the exact deposit amount. In other words the price of the goods ordered plus the shipping fee.
- Please retain your proof of deposit/transfer in case of queries.
Account Number: 9171899236
Branch Code: 632005 (Note: not all Banking Services require the Branch Code to be entered)
Account Type: Savings
Account Holder: T2 Home Entertainment (Pty) Ltd
Click on UNISA to view our range of text books, and search for your books using your course codes, title, ISBN or department.
Don’t panic! Just pop us an email: firstname.lastname@example.org and we’ll work our magic.
Simply add all the titles that you’d like, add them to your ‘quote cart’ and press the button to generate a quote. Easy peazy.
Make sure you register with us first (just a few quick & easy steps). Then browse for your books and add them to your virtual cart. When you’re ready to order them, simply click ‘Check Out’ … and bingo!
If your order comes to R250 or more, we’ll deliver straight to your door for FREE, anywhere in South Africa. How’s that for awesome.
Indeed! You can still place your order and we’ll keep you updated on the process of your order. It’s always best to double-check with us on expected delivery dates, so that you can make sure you’ll get your books in time.
You don’t need to reserve it, you can just pre-order the title and you’ll received it once it’s been released.
Region 0 – Informal term meaning “worldwide”. Region 0 is not an official setting; discs that bear the region 0 symbol either have no flag set or have regions 1-6 flags set.
Region 1 – United States, Canada, Bermuda, U.S. territories.
Region 2 – Europe (except Russia, Ukraine, and Belarus), Middle East, Egypt, Japan, South Africa, Swaziland, Lesotho, Greenland, French Overseas departments and territories.
Region 3 – Southeast Asia, South Korea, Republic of China (Taiwan), Hong Kong, Macau.
Region 4 – Mexico, South America, Central America, Caribbean, New Zealand, Australia, Papua New Guinea and much of Oceania.
Region 5 – Pakistan, India, Afghanistan, Sri Lanka, Ukraine, Belarus, Russia, Africa (except Egypt, South Africa, Swaziland, and Lesotho), Central and South Asia, Mongolia, North Korea.
Region 6 – People’s Republic of China.
Region 7 – Reserved for future use (found in use on protected screener copies of MPAA-related DVDs and “media copies” of pre-releases in Asia).
Region 8 – International venues such as aircraft, cruise ships, etc.
Region ALL – Region ALL discs have all eight flags set, allowing the disc to be played in any locale on any player.
Region A – Includes most North, Central and South American countries and South-east Asian countries including the Republic of China (Taiwan), Hong Kong, Japan and Korea.
Region B – Includes most European and Middle-Eastern countries, all of Africa, Australia and New Zealand.
Region C – Includes the remaining central and south Asian countries, as well as the People’s Republic of China and Russia.
|Compatible Devices (i.e Smartphones, tablets and eReaders which you can read your eBook on)||Non Compatible Devices|
|Android 2.2 (Froyo) devices or later||Amazon Kindle|
|Apple iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPod touch (3rd, 4th, 5th generation) and iPad. Requires iOS 4.3 or later||RK Book|
|Barnes & Noble Nook||Verso eReader|
|Elonex 500EB Colour eReader||Pocketbook 306|
|gobii 7″ Colour LCD eReader||Elonex eTouch 1000ET Tablet|
|Any other Adobe DRM compatible device.For a comprehensive list of these devices, click here|
You can purchase eBooks on our desktop site, mobi site, or Android app.
To access your eBooks on any device you need to create an Adobe ID first. Create your Adobe ID now.
Tip: You need to do this first, irrespective of what device you want to use to read your eBook. Once you have an Adobe ID you can use it for all devices, and you do not need to do this again.
On what device would you like to read your eBook?
TIP: Do NOT tick the box that says “I want to authorize my computer without an ID” in the bottom left hand corner – this will prevent you from reading your eBooks on any other device in the future.
Your eBook is now ready to be read in Adobe Digital Editions. Double click on the eBook you would like to read.
TIP: Do NOT tick the box that says “I want to authorize my computer without an ID” in the bottom left hand corner – this will prevent you from reading your eBooks on any other device in the future.
You should now be able to eject the eReader device from your computer and start reading the eBooks that were transferred to the device using the device’s own software.
For a Windows computer you will need:
For a Mac computer you will need:
Open Adobe Digital Editions and select “Help” from the top menu bar in the window. From the dropdown list, select the second option “Erase Authorisation”
A dialogue box opens that says “Erase Computer Authorisation”, click the button that says “Erase Authorisation”. After that, click “okay”.
Click here to reset your Adobe ID password.
Not at the moment, unfortunately. You can purchase a Takealot Gift Voucher which can be used by the gift recipient to purchase an eBook of their choice.
This depends entirely on the publisher. Some publishers are happy for parts of their books to be printed or copied, while others will restrict one or both of these.
To find out if there are any printing or copying restrictions on a particular eBook, check the “Product Info” section of the eBook’s product page. If no restrictions are listed, you are free to make copies and prints. Even if printing is allowed, it might only be partial or limited printing of the eBook. Printing allowed does not mean that the entire book will be printable.
DRM: DRM is Digital Rights Management. DRM eBooks can be restricted from copying, printing and use on unauthorized devices to protect the interests of copyright holders. Takealot uses Adobe DRM PDFs and ePUBs.
PDF: In PDF documents, the pages are fixed. Text and pictures do not move from the page they are on. The zoom buttons will zoom in or out on the whole page. Usually PDF documents are exact replicas of printed books or magazines.
ePUB: ePub documents reflow their text and pictures to fit your screen size. So there are no fixed page numbers. The zoom buttons will increase or decrease font size, and the text and pictures reflow accordingly.
Please refer to section 5 of Takealot’s Exchange & Return Policy.
Contact us on 087 820 5058 or 0861 222 989 or email email@example.com
Open week days 8:30am – 5pm & Weekends 8am – 12 noon (excluding public holidays).
Yes, your entire Kalahari digital library has been moved to your takealot.com account and will be made available through the My Account section of the Takealot website, under the heading Digital Library.
I don’t have Takealot login details yet – how do I get into my account?
Your Takealot account will use the same email login as your Kalahari account. To access your Takealot account, all you need to do is reset your password for Takealot by following 4 simple steps:
What if I already have a Takealot account?
If you use the same email address to login to your Kalahari account as you do for your Takealot account we have moved the following information from your Kalahari account into your Takealot account:
Your login details for Takealot will remain the same as before and all the existing information in your account will be unaffected by the transfer process.
You should have received an upgrade notification for your eReader.
If you choose to upgrade your eReader, it will be re-branded as “Takealot eReader’’. After upgrading to the Takealot eReader you will be prompted to login to the Takealot eReader using your Takealot account credentials. Please remember, we are automatically moving your Kalahari account to Takealot and your login will remain the same as before. All you need to do is reset your password for Takealot by following the instructions on the Takealot login page.
All of your previously purchased eBooks will still be available on the eReader after updating the app to “Takealot eReader’’. By upgrading the app, you’ll be able to shop and download eBooks from takealot.com onto the eReader.
Please note you’re under no obligation to upgrade the eReader app. If you choose not to, you can continue to access and read the eBooks you bought on kalahari.com through the eReader app. All of your existing eBooks, notes and bookmarks will be retained.
Will I be able to sign in to the eReader using my existing Adobe username and password?
Yes, your Adobe username and password remains unchanged.
Your previously bought eBooks will all remain on Adobe Digital Editions. The process of downloading new eBooks from takealot.com will be exactly the same as it was on Kalahari.com. You do not need to create a new Adobe ID.
Your previously bought eBooks will all remain on your device. The process of downloading new eBooks from takealot.com will be exactly the same as it was on kalahari.com. You do not need to create a new Adobe ID.
Unboxed Deals refer to returned and shop soiled products that are offered for sale at greatly discounted prices.
Unboxed products could show signs of slight use, minor cosmetic imperfections or be missing the original packaging. Where the original packaging is missing or damaged Takealot may reseal or replace the original packaging altogether to better protect the item.
The EFT payment option is not available for Unboxed Deal purchases.
Unboxed Deal quantities are limited and as such we reserve stock for customers in the order in which we receive payment. Due to the delay with EFT payments only instant payment methods are accepted.
Adding an Unboxed Deal to your cart, or completing your order for an Unboxed Deal without paying for it, does not reserve the item for you.
Stock will be reserved for customers in the order in which we receive payment.
Yes – Our standard free shipping on orders above R250 applies.
Yes – You can use a promotional discount coupon or gift voucher towards the purchase of an Unboxed Deal.
Due to the nature of unboxed products we can’t predict when an item will be available as an Unboxed Deal again. To avoid missing out on a great deal check back often and order quickly.
Unboxed Deal quantities are limited and as such, after an Unboxed Deal is sold out, those particular Goods may be available on the Website at their normal selling prices (but no longer as an Unboxed Deal).
You are entitled to return an unboxed product for up to 30 days for a full credit in accordance with our returns policy.
If you’re returning an unboxed product, the reduced price paid at the time of the purchase will be credited back to you.
Unboxed products can be exchanged or replaced provided that the specific product and/or the different size or colour variation is available as an Unboxed Deal at the time of your request.
If the item is not available as an Unboxed Deal you will be offered a repair or account credit subject to our returns policy.
Yes – Unboxed Deals are backed by the Takealot 6 month Warranty if the item is found to be defective. Please refer to our returns policy for more information.
Each Unboxed Deal is evaluated and quality checked to ensure that it is in a good condition before it is made available for purchase.