Have a burning question? Take a browse through our most frequently asked questions to learn more about what we offer and how to make the most of your takealot.com experience!
To register as a shopper, create a profile. We’ll need your name, e-mail address, a password of 8 characters and at least 1 contact number.
To register as a business, you’ll need to enter your Business Name and your Business’ VAT Registration number as additional fields. This information will then be printed onto your Tax Invoice. The Contact Person name should be the person receiving and signing for the goods.
1. Find the items you wish to buy
Keyword search boxes are located on nearly every page. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find an item that interests you, click the title or name of the item to see its details, including availability and dispatch estimate times.
2. Add to cart
Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the
Add to Wish List
Your Wish List is a handy list of all the items you do not want to checkout with immediately. You can move items between your Checkout list and Wish List.
3. Check out
Please note : when purchasing for the first time on TAKEALOT.com we may ask you for proof of identification.
How do I buy products from Sellers other than Takealot on the takealot.com website?
Buying from a Seller is easy:
Pre-orders allow you to place advance orders for items that have not yet been released. When you place the pre-order, we then order the item in advance from our suppliers.
Note: release dates are subject to change without prior notice. We’ll keep you informed of any potential changes
Credit Card Pre-Orders are charged immediately.
If you’re paying via Bank Deposit, you’ll hear from us when the payment is due
Note: Standard Bank Autopay is unfortunately not an option on pre-orders.
Checkout will only allow one Pre-Order item (of any Qty) per transaction. You can’t unfortunately mix Pre-Orders with normal orders.
Please email: email@example.com or call us at 0861 222 989. Remember to quote your Order ID as your reference number.
If the price of an item you’ve already pre-ordered is dropped before it is released, we will automatically adjust your pre-order to the new lower price, and ensure you are charged for the new price. If you have already been charged, or have already deposited, we will place the difference as credit on your profile.
If the price of your pre-ordered item increases, we will temporarily suspend your pre-order. At the same time we will send you an email, with the option of changing your pre-order to the new price, or cancelling your pre-order. If we don’t receive any response within 48 hours we’ll cancel the order.
takealot.com will accept returns only when defective, damaged or if the product we’ve sent you is not the same as the product that you’ve ordered.
See Section 9.4 & 9.5 of our Terms and Conditions for more information.
Regarding the cancellation/return of personalised products, please refer to point 184.108.40.206
For any queries, please contact us on 0861 222 989 / firstname.lastname@example.org
Returns Terms & Conditions for Imports UK and Imports USA and other Import Items
If you would like to exchange an item you ordered, for something else, no problem. There are 3 ways to exchange an item – simply pick the one that suits you.
All exchanges must be logged within 5 working days and items returned in good condition.
You are entitled to cancel your order, without penalty, within 7 days of the goods having been delivered to you. (Section 9.4 of our T’s & C’s of Sale apply)
Send an email to email@example.com to cancel an item or a complete order.
If the order has not yet been processed, it can simply be canceled.
If it has been processed, you have the option of a credit or a full refund.
TAKEALOT.com offers 3 convenient methods of delivery:
|Delivery Option||I live in a Main Centre||I live in a Regional Area or Remote Area|
|Standard Delivery (Free for orders > R250)||R35||R35|
|Economy Delivery (Free for orders >R250)||R65||R65|
|Post Office (Free for orders > R250)||R55||R55|
|Collect (Cape Town) (Free)||Free||Free|
|Weekend Delivery (R100 for orders < R250)||R75||N/A|
|Same Day Delivery (R85 for orders < R250)||R50||N/A|
|Express Delivery (R75 for orders < R250)||R35||N/A|
TAKEALOT.com offers Free Delivery on all orders greater than R250
(please note: this amount excludes the R5 donation to Beautiful Gate, should you wish to make a contribution during checkout)
All SAVEALOT Daily Deal orders qualify for Free Delivery.
The following Free Delivery indicator will be displayed if the order is eligible for free shipping :
|Delivery Option||I live in a Main Centre||I live in a Regional Area or Remote Area||I live in a Remote Area|
|Standard Delivery||On average delivered within 2 working days||Delivery option not available||Delivery option not available|
|Economy Delivery||On average delivered within 3 working days||On average delivered within 3 working days||On average delivered within 4 working days|
|Post Office||On average delivered within 2 working days||On average delivered within 2 working days||On average delivered within 2 working days|
|Guaranteed Same Day||Delivered on your day of order (3pm- 7pm)||Delivery option not available||Delivery option not available|
|Guaranteed Express||Delivered next day (11am – 7pm)||Delivery option not available||Delivery option not available|
|Guaranteed Weekend – Saturday||Delivered on Saturday (11am – 7pm)||Delivery option not available||Delivery option not available|
|Guaranteed Weekend – Sunday||Delivered on Sunday (11am – 7pm)||Delivery option not available||Delivery option not available|
|Collect – Cape Town||You can also collect your order at our Cape Town warehouse. Monday to Friday, 08h30 to 17h00 (excluding public holidays) and on weekends 08h30 to 12h00.|
We do not unfortunately ship outside of SA borders currently
No, you need not sign, but please let us know by e-mailing firstname.lastname@example.org who will be signing on your behalf if not yourself
Contact us either by E-mail: ( email@example.com ) or by telephone: 0861 222 989 within 24 hours of the delivery having taken place. Please have your Order Number ready.
Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.
1) Why should I recommend these Daily Deals to a friend?
Because you’ll be spreading the love and making people all over South Africa happy thanks to your kind heart and generous spirit. And you’ll get some bucks back in return. It’s a win-win situation right there!
2) How much do I get for referring a friend?
For every referred friend who ends up successfully purchasing a deal (within 30 days) using the unique referral code, you’ll get a whopping R50 credit to your takealot.com account. Yay!
3) How can I share the deals?
Simply head on over to the Daily Deals page, choose your favourite deal/s & click on the ‘Share this Deal’ button to get the ball rolling. Follow the prompts and away you go.
4) How does takealot.com know if I referred a friend?
Each time you refer a friend, you’ll get a unique link which they must use to make their purchase. Thanks to the joys of technology, we’ll be able to track that link back to your account, so that we can credit you accordingly. Nifty, huh?
5) How many times can I refer someone to a deal?
There’s no limit to how many people you can share the deals with, however you’ll only ever receive a R50 coupon once per person that you’ve successfully referred.
6) What’s the maximum amount of money I can make?
Think big! The more successful referrals you make, the more coupons you’ll get. Simple maths really. Refer as many people as you want, and share your unique link via email, Facebook, Twitter & Google+ to increase your chances.
7) How do I know my referral has been successful?
If a referral is successful and meets all the criteria below, then you’ll immediately receive a confirmation email along with your special R50 coupon code which you can redeem the next time you shop. If you don’t see an email, make sure to check your spam folder just in case.
A successful referral means:
> You’ve shared a Daily Deal on the takealot.com website using the unique referral link generated.
> Your friend has used that unique link to buy any Daily Deal on our site, within 30 days of receiving the referral.
8) When do I get paid?
You will receive your R50 coupon code as soon as a referral is deemed successful. See point above for more info on successful referrals.
9) How long is it valid for?
The coupon codes you receive for successful referrals are valid for 90 days & can’t be used to purchase other Daily Deals.
10) Can I refer the same person twice?
You can share our Daily Deals with the same person as many times as you like, but you can only successfully refer the same person just once.
11) How do I redeem my referral coupons?
Head on over HERE for an easy step-by-step guide on how to redeem your coupon/s. Remember these coupon codes are valid for 90 days from the date you receive them.
12) Hey, I’ve shared Daily Deals with loads of my friends and I still haven’t gotten a referral fee, what’s going on?
Make sure your referrals are in fact successful (see FAQs above for more info) and check your email spam folder in case your confirmation emails bypassed your inbox. If you’re confused or need more info, simply pop an email to firstname.lastname@example.org or call us on 0861 222 989.
Next to each product, you’ll find an estimated time for the product to be dispatched, which is the date it will leave TAKEALOT’s warehouse. Please note that this is the expected time.
Your order could reach us sooner than expected but delays also occur. As soon as we are notified of a potential delay, you’ll be the first to know. If in doubt e-mail email@example.com
If an item becomes out of stock, it will reflect as such on the site.
If you have pre-ordered the item, or ordered as part of a “while stocks last” special offer, we’ll let you know. You then have the option to be refunded, or credited or wait until it comes into stock again.
We take the security of your payment and personal information seriously. See section 6 of our T’s & C’s for details.
South Africa falls under Region B for Blu-Ray Discs. The USA falls under Region A. Some Blu-ray discs may be Region Locked, meaning that they won’t play on your BR player/PlayStation 3.There are however quite a number of BR Discs which are Region Free and will play on any player.
Here is a good source for more detail: http://bluray.liesinc.net/
Go to: Forgot Password and enter the email address your account was registered with, which is also your login, and your password will automatically be emailed to that address.
If you would like to subscribe to our newsletters and be updated on our fantastic promotions and offers you can click on your account details and tick the box to subscribe to the newsletters you are interested in.
Click HERE for easy instructions on how to use/redeem a promotional code or coupon.
Payment can be made via:
takealot.com allows payment by Maestro and VISA Electron debit cards using the payD system, by enabling you to submit your Maestro / VISA Electron Debit Card PIN number securely via your mobile phone.
What is PayD?
payD is a the new way of shopping on the web using your PIN-based Maestro or VISA Electron debit card and mobile phone! Recognised as a standard method of payment across South Africa, payD is leading the way with its AMT (Authenticated Mobile Transaction) technology, turning your mobile phone into a secure* pay point device.
The payD system is all about simplicity, convenience and security. Registration is automatic (the first time you use payD, your PIN-based debit card is safely linked to your MTN or Vodacom SIM card). Your details are then securely encrypted, which means that all you’ll need for future transactions is your mobile phone and your card PIN.
payD meets the Payment Card Industry Data Security Standards (PCI DSS) and is accepted as a standard method of payment in South Africa.
What banks and mobile networks are supported by the PayD system?
To use the PayD service you will require:
How does it work?
Is it safe to pay by Maestro / VISA Electron debit card using the payD system?
Yes, and here’s why:
Just like entering your PIN number into a point-of-sale device at the checkout counter, when using payD to make a payment on the web, you enter your PIN on your mobile phone. The payD service encrypts your PIN using the SIM card in your mobile phone so nobody except your bank can read it. Three elements need to be in place before you can make a payment using payD:
How do I spend my eBucks?
All you have to do is choose eBucks as your preferred payment method during checkout and follow the prompts.
What do I need?
Your eBucks card number OR SA ID number and a four digit PIN
But I don’t have a 4 digit pin?
Chillax, log into the eBucks website and request a PIN. It’s that simple.
Pay using eBucks… OR part-pay using eBucks and Rands
Once you have loaded up your cart on TAKEALOT.com and chosen eBucks as your payment option at checkout, you are then able to pay either totally with eBucks (if you’ve got enough of course) OR pay with Rands and eBucks. Cool huh?!
Remember – you’ll never have to shop alone, so get in touch if you need help > 0861 222 989 / firstname.lastname@example.org
Now you can shop your heart out while earning eBucks every step of the way!
When checking out and paying for your goodies, you can select whether you’d like to earn eBucks on that particular purchase.
Simply enter your South African ID number in the allocated field and click ‘earn’… Feels great to be spoilt, doesn’t it?
> If you choose to earn eBucks on an order, you cannot pay for that order using eBucks or any other loyalty scheme.
> Your eBucks will be awarded at the beginning of the month for purchases made the previous month.
> If using a promotional coupon, you will only earn eBucks on the remaining balance that is actually paid, and not on the coupon amount itself.
How it works
Who can apply for financing with CreditCart? What do I need to qualify?
South African citizens, 18 years and older earning R3 000 and more, who have a bank account that can be debited and who meet the CreditCart lending criteria (NCR approved) will be offered financing within the guidelines of the National Credit Act. (NCA)
Things to remember:
MasterPass by MasterCard® is a free digital wallet service that makes online shopping safe and easy by storing all of your payment information in one convenient and secure place.
1. In order to pay using MasterPass you must have the Standard Bank MasterPass App on your smartphone. The Standard Bank MasterPass App can be found at:
2. Activate your phone
To secure your device for MasterPass payments, the App will send one SMS. Your normal mobile network rates will apply. This will only happen once.
3. Setup your MasterPass account
Your MasterPass account will allow you to save contact and billing information securely on the MasterPass system.
4. Add your bank card to your MasterPass account
You can add credit, debit, or reloadable prepaid cards from MasterCard, Maestro, American Express, Diner’s Club, and Visa.
5. You are now ready to shop at Takealot.com with MasterPass by MasterCard
How do I pay using MasterPass?
When your cart is brimming with cool stuff, and you’re ready to check out, simply choose to pay using MasterPass. We’ll then send you over to the MasterPass payment page.
If it’s your first time using MasterPass
MasterPass will present a code on screen. Use the Standard Bank MasterPass App on your smartphone to scan the code and authorise your payment.
Once payment has been authorised you will be returned to takelot.com to receive your order confirmation..
For MasterPass account help visit the MasterPass Support FAQs at https://masterpass.com/Wallet/Help
How do I spend my Discovery Miles?
When your cart is brimming with cool stuff, and you’re ready to check out, simply choose to pay for goodies using your Discovery Miles. We’ll then send you over to the Discovery Miles payment page (powered by PayU) where you can use your hard-earned miles to pay (minimum R20 order).
What do I need?
Your Discovery Miles username & password. Almost too good to be true… but it’s true!
Pay using Discovery Miles OR Discovery Miles and Rands
We also give you the choice to pay for your whole order using your Discovery miles (if you’ve got enough of course) OR you can choose to pay with both Rands and Discovery Miles. Rands must be paid using any South African Visa or Mastercards credit card. The power is in your hands, folks!
sBux is the new cellphone payment system – developed by Celbux – which NSFAS uses to pay allowances to students who qualify for an FSFAS bursary. sBux issues NSFAS allowances (in the form of cellphone vouchers) to students on their cellphones for the payment of food, accommodation, books and travel. These vouchers can ONLY be used at sBux registered merchants.
How safe is the sBux system?
Very! The sBux system is hosted on the Google app platform and all payments are supported by NSFAS.
What can I purchase on the site with my sBux Vouchers?
Students are able to purchase their academic or prescribed books.
Can my cart contain sBux as well as non-sBux items in the same transaction?
Yes absolutely, you can fill your cart with anything you like, however the sBux Voucher may be used as a payment method ONLY for eligible sBux items. There are 2 steps to this process. The sBux transaction will be handled first, followed directly by the transaction for the remaining cart items.
How do I obtain an sBux voucher?
Students can simply follow these steps:
Please call the NSFAS Contact Centre 0860 067 327 for all matters relating to sBux voucher creation and usage.
What is an eligible sBux product?
For phase 1 of this offering, only prescribed/academic books will be eligible.
How long will the voucher remain valid?
The NSFAS via Celbux will control the validity of the voucher. takealot.com simply validates whether the voucher is still redeemable. Hence, a student would need to confirm this with NSFAS.
How can I use my sBux Voucher on the takealot website?
During checkout, a specific voucher field for sBux vouchers will be available. Here you can enter your sBux Voucher code and redeem it as payment.
The sBux Voucher is being rejected on the website. Help!
When entering the sBux Voucher code, be sure to capture the numbers correctly. Added spaces and dashes between the numbers should not matter. If you’re still having problems, it means you may not have sufficient funds.
Can I use an sBux Voucher as payment for other products on takealot.com?
No, sBux Vouchers can only be used to purchase eligible products approved by Celbux.
Can a takealot.com voucher be used in the same transaction as the sBux voucher?
Yes. The takealot.com discount will be applied to the order first, with the remaining balance being the portion that will be taken from your sBux account.
Why can’t I select the sBux payment option even though a book from Unisa or Academic categories has been selected?
This is because the items are not regarded as academic or prescribed books. The sBux payment option will be enabled for selection ONLY for items that have been flagged as eligible.
takealot.com does not regard my prescribed book as an academic/prescribed one OR I cannot find my prescribed book. What can I do about this?
Don’t panic! Just pop us an email: email@example.com and we’ll work our magic.
If I decide to split payment, but the cash portion of the transaction fails, what will happen to the redeemed sBux voucher on that order?
If this occurs, please contact sBux Customer Service on 0860 067 327 immediately to request a reversal of the sBux voucher.
Can I complete a purchase where the value of the sBux item/s exceeds the value of the sBux voucher?
No – you’ll see a screen message indicating that there are insufficient funds in your sBux account.
If I order the wrong product by mistake, can I cancel the item and request the correct one?
Yes of course. You’ll have to return the items first, after which a new order will be placed for the new item. There are 2 ways in which this can be done.
Can I cancel an sBux-paid order?
Yes this may be requested, however the you’ll only be able to request the cancellation/return via the website once the item is in a ‘Shipped’ status. If you want to cancel the item/s that have not yet shipped then you’ll need to contact our Customer Services team on 0861 222 989 / firstname.lastname@example.org for this request.
Note: In the event of a return where multiple items were purchased with an sBux voucher, the sBux account of the student will receive a chargeback for only those item/s being returned.
What happens to an sBux refund where a takealot.com discount voucher has been applied?
Your sBux account will only be refunded with the amount that was charged for the transaction, or the item within a transaction.
Can I request a refund of all items in the order where it is mixed cart – both sBux and non-sBux items?
Yes this is possible. Your sBux account will be credited only with the returned sBux items, and the return of the non-sBux item/s will be handled in the standard takealot.com manner.
Can I request that my takealot.com account be credited with the returning sBux item amount?
No, this won’t be allowed. The Merchant terms provided by NSFAS dictates that takealot.com may not provide credit in any form, to the student. Note: In the event of a return where multiple items were purchased with an sBux voucher, the sBux account of the student will receive a chargeback for only those item/s being returned.
How will I know that the sBux refund has been successful?
You’ll receive an SMS indicating the amount that has been refunded to your sBux account. This amount should be equivalent to what was taken for the item/s from the account. The SMS will include a new voucher number which will include the new balance.
Why is the Shipping fee added to the sBux portion of the transaction?
If you selects a value-added shipping option e.g. same day or weekend delivery, this fee will be included in the sBux transaction whether the cart contains only sBux items or is a mixed cart. This is in accordance with takealot.com’s agreement with NSFAS.
Instant EFT is a payment service provided by Payfast, that allows Takealot customers to pay via EFT without the hassle of a waiting period. This payment option is available to all customers who bank with ABSA, First National Bank, Nedbank or Standard Bank.
How it works
Cash on delivery is offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value. It will appear as an available payment option at checkout if your order qualifies.
1. Instant EFT
If you bank with ABSA, First National Bank, Nedbank or Standard Bank and wish to pay by EFT, you can do an instant EFT
When paying by Instant EFT there will be no waiting period before your order is authorised.
2. Bank Deposit or Standard EFT
Cash deposits at a bank: Please use your order number as reference. Deposits made before 12 noon should be processed on the same day, alternatively the following morning. We are dependent on the banks so system delays may occur.
Internet Transfers: Please use your order number as reference. If you bank with ABSA, deposits made before 12 noon should be processed on the same day, alternatively the following morning. Transfers made from any other bank will (in most cases) reflect the following day, but can take up to 48 hours.
Cheque Deposits: Cheque deposits are only accepted by prior arrangement. Contact us at email@example.com to arrange. All cheque deposits are subject to a clearing period of ten working days. Only once a cheque has been cleared, will your order be processed.
After the successful placing of your order and the approval of your Credit Card. If there are any problems, you’ll hear from us.
- Please ONLY insert your Order ID as the reference (for example 123456)
- Please make the exact deposit amount. In other words the price of the goods ordered plus the shipping fee.
- Please retain your proof of deposit/transfer in case of queries.
Account Number: 9171899236
Branch Code: 632005 (Note: not all Banking Services require the Branch Code to be entered)
Account Type: Savings
Account Holder: T2 Home Entertainment (Pty) Ltd
Click on UNISA to view our range of text books, and search for your books using your course codes, title, ISBN or department.
Don’t panic! Just pop us an email: firstname.lastname@example.org and we’ll work our magic.
Simply add all the titles that you’d like, add them to your ‘quote cart’ and press the button to generate a quote. Easy peazy.
Make sure you register with us first (just a few quick & easy steps). Then browse for your books and add them to your virtual cart. When you’re ready to order them, simply click ‘Check Out’ … and bingo!
If your order comes to R250 or more, we’ll deliver straight to your door for FREE, anywhere in South Africa. How’s that for awesome.
Yes, we can deliver UNISA books outside of SA, however we will first need to quote you for the international shipping costs.
Indeed! You can still place your order and we’ll keep you updated on the process of your order. It’s always best to double-check with us on expected delivery dates, so that you can make sure you’ll get your books in time.
You don’t need to reserve it, you can just pre-order the title and you’ll received it once it’s been released.
Region 0 – Informal term meaning “worldwide”. Region 0 is not an official setting; discs that bear the region 0 symbol either have no flag set or have regions 1-6 flags set.
Region 1 – United States, Canada, Bermuda, U.S. territories.
Region 2 – Europe (except Russia, Ukraine, and Belarus), Middle East, Egypt, Japan, South Africa, Swaziland, Lesotho, Greenland, French Overseas departments and territories.
Region 3 – Southeast Asia, South Korea, Republic of China (Taiwan), Hong Kong, Macau.
Region 4 – Mexico, South America, Central America, Caribbean, New Zealand, Australia, Papua New Guinea and much of Oceania.
Region 5 – Pakistan, India, Afghanistan, Sri Lanka, Ukraine, Belarus, Russia, Africa (except Egypt, South Africa, Swaziland, and Lesotho), Central and South Asia, Mongolia, North Korea.
Region 6 – People’s Republic of China.
Region 7 – Reserved for future use (found in use on protected screener copies of MPAA-related DVDs and “media copies” of pre-releases in Asia).
Region 8 – International venues such as aircraft, cruise ships, etc.
Region ALL – Region ALL discs have all eight flags set, allowing the disc to be played in any locale on any player.
Region A – Includes most North, Central and South American countries and South-east Asian countries including the Republic of China (Taiwan), Hong Kong, Japan and Korea.
Region B – Includes most European and Middle-Eastern countries, all of Africa, Australia and New Zealand.
Region C – Includes the remaining central and south Asian countries, as well as the People’s Republic of China and Russia.