FAQ « Takealot.com

Need help? Contact us: 0861 222 989 or info@takealot.com

FAQ

Have a burning question? Take a browse through our most frequently asked questions to learn more about what we offer and how to make the most of your takealot.com experience!

If you find yourself in a pickle and need to talk to a human, get in touch on 0861 222 989 / info@takealot.com and we'll assist every step of the way.

FAQ

Frequently Asked Questions

Getting Started

How do I register with TAKEALOT?

To register as a shopper, create a profile. We’ll need your name, e-mail address, a password of 8 characters and at least 1 contact number.

To register as a business, you’ll need to enter your Business Name and your Business’ VAT Registration number as additional fields. This information will then be printed onto your Tax Invoice. The Contact Person name should be the person receiving and signing for the goods.

How do I buy something from TAKEALOT?

1. Find the items you wish to buy

Keyword search boxes are located on nearly every page. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find an item that interests you, click the title or name of the item to see its details, including availability and dispatch estimate times.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the

OR

Add to Wish List

Your Wish List is a handy list of all the items you do not want to checkout with immediately. You can move items between your Checkout list and Wish List.

3. Check out

  • To enter checkout, click on the ‘proceed to checkout’ button.
  • Your product list will appear. Select the products you wish to buy and click on the check-out button on the bottom right of the page
  • You will now be prompted to log in or register
  • Select your delivery method and click on the continue button on the bottom right
  • Select your delivery address or create a new delivery address
  • Select your payment method, and click on the ‘buy now’ button on the bottom right of the page
  • Click on ‘proceed’ if you are ready to complete the payment process
  • A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are correct.

Please note : when purchasing for the first time on TAKEALOT.com we may ask you for proof of identification.

How do I buy products from Sellers other than Takealot on the takealot.com website?

Buying from a Seller is easy:

  • Place any item from a Seller on takealot.com in your shopping cart. You can add items from different Sellers to your cart to benefit from free shipping!
  • Proceed through checkout using any of Takealot’s available payment methods.
  • All items offered from Sellers on the takealot.com website are stored in our warehouses, we will make the optimal shipping option available to you. So don’t be surprised when you get one delivery containing orders from multiple sellers!
  • Customer Service and Returns will also be handled by Takealot as per our policies – no need to worry about conflicting return rules!

Pre-order

What is a Pre-Order?

Pre-orders allow you to place advance orders for items that have not yet been released. When you place the pre-order, we then order the item in advance from our suppliers.

Note: release dates are subject to change without prior notice. We’ll keep you informed of any potential changes

When do I get charged for a Pre-order?

Credit Card Pre-Orders are charged immediately.

If you’re paying via Bank Deposit, you’ll hear from us when the payment is due

Note: Standard Bank Autopay is unfortunately not an option on pre-orders.

Can I mix normal orders with pre-orders?

Checkout will only allow one Pre-Order item (of any Qty) per transaction. You can’t unfortunately mix Pre-Orders with normal orders.

How do I cancel a Pre-order?

Please email: info@takealot.com or call us at 0861 222 989. Remember to quote your Order ID as your reference number.

What happens if the price of my pre-order item changes?

If the price of an item you’ve already pre-ordered is dropped before it is released, we will automatically adjust your pre-order to the new lower price, and ensure you are charged for the new price. If you have already been charged, or have already deposited, we will place the difference as credit on your profile.

If the price of your pre-ordered item increases, we will temporarily suspend your pre-order. At the same time we will send you an email, with the option of changing your pre-order to the new price, or cancelling your pre-order. If we don’t receive any response within 48 hours we’ll cancel the order.

Returns/Refunds

Can I return my goods?

takealot.com will accept returns only when defective, damaged or if the product we’ve sent you is not the same as the product that you’ve ordered.

See Section 9.4 & 9.5 of our Terms and Conditions for more information.

Regarding the cancellation/return of personalised products, please refer to point 9.4.1.4

For any queries, please contact us on 0861 222 989 / info@takealot.com

 

I want to return my purchase! What do I do?

  1. Complete a return request form
  2. We will let you know whether approved and either arrange for our couriers to collect the item from you, ask that you post it to us or return it to our warehouse (dependent on your original order’s shipping method).
  3. If you’re posting, please only send to this address. You will be credited or refunded for the postage costs, up to a maximum of the current postal delivery rate
  4. If you are returning goods via courier or post office, please package carefully. Please include the Returns Request Number, your name, and order number inside the parcel.

Returns Terms & Conditions for Imports UK and Imports USA and other Import Items

  • Items ordered from the Imports UK and Imports USA stores, and other import items are covered by the general rules above regarding instances where the items are defective or arrive damaged.
  • Items ordered from the Imports UK and Imports USA are not supported by the South African distributors and all warranties and repairs required will be handled through TAKEALOT. TAKEALOT is responsible for resolving any warranty issues there may be with items from the More UK and More US sections.
  • If a customer is not satisfied with their choice of product from More UK and More US and other Import Items, it may be returned for a refund if it is in the original condition (DVD’s, Games, Music and Software. must be sealed, Electronics items not installed or opened). The customer will then be liable for a delivery charge. The delivery and handling charge will be quoted by TAKEALOT and will be deducted from the refunded amount. The increase in handling fee is as a result of the item being specifically imported for the customer.
  • Please note that TAKEALOT is not responsible for import items not working due to Region Code issues with your hardware. Warnings that compatible hardware is required are provided on import items from Regions other than South Africa’s.
  • TAKEALOT is not responsible for incorrect use of power adapters or converters for imported electrical items. Please ensure that you use the appropriate converters for your items. Please note removing the original plug invalidates the warranty immediately.
  • TAKEALOT will order replacement items for More UK and USA items if a return has been accepted within 7 Days of delivery. Thereafter we will first determine if its possible to have the item repaired before replacing it.

How do I exchange an order?

If you would like to exchange an item you ordered, for something else, no problem. There are 3 ways to exchange an item – simply pick the one that suits you.

  1. Visit www.takealot.com & click on My Account to log in. Click on Returns and Exchanges and follow the easy steps provided to log an exchange. A courier will collect your item from you when he’s delivering your new order! How awesome is that?
  2. Call customer services on 0861 222 989 and someone will be happy to help you.
  3. You may also feel free to try on your item right there and then when the courier delivers it. If you’re not 100% happy with it, you can send the item back with the driver straight away. Please remember that you must then log your exchange either online (step 1 above) or by calling customers services (step 2 above).

All exchanges must be logged within 5 working days and items returned in good condition.

Cancellations

Can I cancel my order?

You are entitled to cancel your order, without penalty, within 7 days of the goods having been delivered to you. (Section 9.4 of our T’s & C’s of Sale apply)

How do I cancel my order?

Send an email to info@takealot.com to cancel an item or a complete order.

If the order has not yet been processed, it can simply be canceled.

If it has been processed, you have the option of a credit or a full refund.

Shipping and Delivery

What are my delivery options?

TAKEALOT.com offers 3 convenient methods of delivery:

  • Courier - We deliver directly to your home or office from one of our warehouses, anywhere in South Africa.  All delivery and tracking details are supplied to you at checkout;
  • Post Office/Speed Services – We deliver to your nearest Post Office from one of our warehouses, anywhere in South Africa.  All delivery and tracking details are supplied to you at checkout;
  • Collect –  You can choose to collect from our Cape Town warehouse in Montague Gardens. Click here for address details and directions. Collection hours: Weekdays 08:30 – 17:00 and weekends 08:30 – 12:00 (excluding public holidays)

What will delivery cost me?

Delivery Option I live in a Main Centre I live in a Regional Area or Remote Area
Standard Delivery (Free for orders > R250) R35 R35
Economy Delivery (Free for orders >R250) R65 R65
Post Office (Free for orders > R250) R55 R55
Collect (Cape Town) (Free) Free Free
Weekend Delivery (R100 for orders < R250) R75 N/A
Same Day Delivery (R85 for orders < R250) R50 N/A
Express Delivery (R75 for orders < R250) R35 N/A

 

Free Delivery

TAKEALOT.com offers Free Delivery on all orders greater than R250
(please note: this amount excludes the R5 donation to Beautiful Gate, should you wish to make a contribution during checkout)

All SAVEALOT Daily Deal orders qualify for Free Delivery.
The following Free Delivery indicator will be displayed if the order is eligible for free shipping :  product-free-delivery-ico

When do I get it?

Delivery Option I live in a Main Centre I live in a Regional Area or Remote Area I live in a Remote Area
Standard Delivery On average delivered within 2 working days Delivery option not available Delivery option not available
Economy Delivery On average delivered within 3 working days On average delivered within 3 working days On average delivered within 4 working days
Post Office On average delivered within 2 working days On average delivered within 2 working days On average delivered within 2 working days
Guaranteed Same Day Delivered on your day of order (3pm- 7pm) Delivery option not available Delivery option not available
Guaranteed Express Delivered next day (11am – 7pm) Delivery option not available Delivery option not available
Guaranteed Weekend – Saturday Delivered on Saturday (11am – 7pm) Delivery option not available Delivery option not available
Guaranteed Weekend – Sunday Delivered on Sunday (11am – 7pm) Delivery option not available Delivery option not available
Collect – Cape Town You can also collect your order at our Cape Town warehouse. Monday to Friday, 08h30 to 17h00 (excluding public holidays) and on weekends 08h30 to 12h00.

Does TAKEALOT ship internationally?

We do not unfortunately ship outside of SA borders currently

Will I have to sign for my package?

No, you need not sign, but please let us know by e-mailing info@takealot.com who will be signing on your behalf if not yourself

What happens if an item is missing from my shipment?

Contact us either by E-mail: ( info@takealot.com ) or by telephone: 0861 222 989 within 24 hours of the delivery having taken place. Please have your Order Number ready.

How do I track my order online?

Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.

Please note:

  • The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
  • Working days are defined as Mondays to Fridays, excluding Public Holidays

General

How does the Daily Deals referral program work?

1) Why should I recommend these Daily Deals to a friend?

Because you’ll be spreading the love and making people all over South Africa happy thanks to your kind heart and generous spirit. And you’ll get some bucks back in return. It’s a win-win situation right there!

2) How much do I get for referring a friend?

For every referred friend who ends up successfully purchasing a deal (within 30 days) using the unique referral code, you’ll get a whopping R50 credit to your takealot.com  account. Yay!

3) How can I share the deals?

Simply head on over to the Daily Deals page, choose your favourite deal/s & click on the ‘Share this Deal’ button to get the ball rolling. Follow the prompts and away you go.

4) How does takealot.com know if I referred a friend?

Each time you refer a friend, you’ll get a unique link which they must use to make their purchase. Thanks to the joys of technology, we’ll be able to track that link back to your account, so that we can credit you accordingly. Nifty, huh?

5) How many times can I refer someone to a deal?

There’s no limit to how many people you can share the deals with, however you’ll only ever receive a R50 coupon once per person that you’ve successfully referred.

6) What’s the maximum amount of money I can make?

Think big! The more successful referrals you make, the more coupons you’ll get. Simple maths really. Refer as many people as you want, and share your unique link via email, Facebook, Twitter & Google+ to increase your chances.

7) How do I know my referral has been successful?

If a referral is successful and meets all the criteria below, then you’ll immediately receive a confirmation email along with your special R50 coupon code which you can redeem the next time you shop. If you don’t see an email, make sure to check your spam folder just in case.

A successful referral means:

> You’ve shared a Daily Deal on the takealot.com website using the unique referral link generated.

> Your friend has used that unique link to buy any Daily Deal on our site, within 30 days of receiving the referral.

8) When do I get paid?

You will receive your R50 coupon code as soon as a referral is deemed successful. See point above for more info on successful referrals.

9) How long is it valid for?

The coupon codes you receive for successful referrals are valid for 90 days & can’t be used to purchase other Daily Deals.

10) Can I refer the same person twice?

You can share our Daily Deals with the same person as many times as you like, but you can only successfully refer the same person just once.

11) How do I redeem my referral coupons?

Head on over HERE for an easy step-by-step guide on how to redeem your coupon/s. Remember these coupon codes are valid for 90 days from the date you receive them.

12) Hey, I’ve shared Daily Deals with loads of my friends and I still haven’t gotten a referral fee, what’s going on?

Make sure your referrals are in fact successful (see FAQs above for more info) and check your email spam folder in case your confirmation emails bypassed your inbox. If you’re confused or need more info, simply pop an email to info@takealot.com or call us on 0861 222 989.

 

 

Where’s my stuff?

Next to each product, you’ll find an estimated time for the product to be dispatched, which is the date it will leave TAKEALOT’s warehouse. Please note that this is the expected time.

Your order could reach us sooner than expected but delays also occur. As soon as we are notified of a potential delay, you’ll be the first to know. If in doubt e-mail info@takealot.com

What happens if an item is out of stock?

If an item becomes out of stock, it will reflect as such on the site.

If you have pre-ordered the item, or ordered as part of a “while stocks last” special offer, we’ll let you know. You then have the option to be refunded, or credited or wait until it comes into stock again.

Is it safe to shop with you?

We take the security of your payment and personal information seriously. See section 6 of our T’s & C’s for details.

How will I know if my Blu-ray DVD will work?

South Africa falls under Region B for Blu-Ray Discs. The USA falls under Region A. Some Blu-ray discs may be Region Locked, meaning that they won’t play on your BR player/PlayStation 3.There are however quite a number of BR Discs which are Region Free and will play on any player.

Here is a good source for more detail: http://bluray.liesinc.net/

What do I do if I forgot my password?

Go to: Forgot Password and enter the email address your account was registered with, which is also your login, and your password will automatically be emailed to that address.

My email address has changed. How do I update this on my current account?

  • Login with your existing address and user password,
  • Go to Your Account > Personal Details
  • Change your old email address to your new one and save your changes.
  • Your new email address will be your user login from now on

How do I sign up for your newsletters?

If you would like to subscribe to our newsletters and be updated on our fantastic promotions and offers you can click on your account details and tick the box to subscribe to the newsletters you are interested in.

How do I use/redeem a gift voucher?

  • Login with your existing address and user password.
  • Go to Your Account
  • Click on Enter A Gift Voucher Code
  • Enter the codes on your voucher. Once you’ve successfully entered the code the amount of the voucher will be loaded as a credit on your profile.
  • Credit will automatically be used when you checkout.

How do I use/redeem a promotional code?

Easy peasy!

Click HERE for easy instructions on how to use/redeem a promotional code or coupon.

Payment

What are my payment options?

Payment can be made via:

Can I pay using Maestro or VISA Electron debit cards?

takealot.com allows payment by Maestro and VISA Electron debit cards using the payD system, by enabling you to submit your Maestro / VISA Electron Debit Card PIN number securely via your mobile phone.

What is PayD?

payD is a the new way of shopping on the web using your PIN-based Maestro or VISA Electron debit card and mobile phone! Recognised as a standard method of payment across South Africa, payD is leading the way with its AMT (Authenticated Mobile Transaction) technology, turning your mobile phone into a secure* pay point device.

The payD system is all about simplicity, convenience and security. Registration is automatic (the first time you use payD, your PIN-based debit card is safely linked to your MTN or Vodacom SIM card). Your details are then securely encrypted, which means that all you’ll need for future transactions is your mobile phone and your card PIN.

payD meets the Payment Card Industry Data Security Standards (PCI DSS) and is accepted as a standard method of payment in South Africa.

What banks and mobile networks are supported by the PayD system?

To use the PayD service you will require:

  1. A bank account with Nedbank, Standard Bank or ABSA and …
  2. Have a mobile phone registered on the MTN or Vodacom mobile networks

How does it work?

payd_visual_updated

 

Is it safe to pay by Maestro / VISA Electron debit card using the payD system?

Yes, and here’s why:

Just like entering your PIN number into a point-of-sale device at the checkout counter, when using payD to make a payment on the web, you enter your PIN on your mobile phone. The payD service encrypts your PIN using the SIM card in your mobile phone so nobody except your bank can read it. Three elements need to be in place before you can make a payment using payD:

  1. Your bank card: Your bank card’s details are only entered once. Your details are encrypted so they can’t be deciphered by anyone else and are then linked to your unique mobile phone number securely. The payD system has been built and tested to meet the strict Payment Card Industry Data Security Standards (PCI DSS).
  2. Your mobile phone: Your mobile phone number and your MTN or Vodacom SIM card are required to make a payment. This unique combination will be used to safely enter your PIN code, so that it can be encrypted and sent to your bank for verification, each time you complete a transaction. It will also be used to send your authorisation messages.
  3. Your secret PIN: As usual with point-of-sale transactions, your PIN is the key to unlocking the money in your bank account. Never share this number with anyone. It’s important to note that your PIN will not be stored anywhere. It stays your secret.

How do I pay using eBucks?

How do I spend my eBucks?
All you have to do is choose eBucks as your preferred payment method during checkout and follow the prompts.

What do I need?
Your eBucks card number OR SA ID number and a four digit PIN

But I don’t have a 4 digit pin?
Chillax, log into the eBucks website and request a PIN. It’s that simple.

Pay using eBucks… OR part-pay using eBucks and Rands
Once you have loaded up your cart on TAKEALOT.com and chosen eBucks as your payment option at checkout, you are then able to pay either totally with eBucks (if you’ve got enough of course) OR pay with Rands and eBucks. Cool huh?!

Remember – you’ll never have to shop alone, so get in touch if you need help > 0861 222 989 / info@takealot.com

How do I earn eBucks?

Now you can shop your heart out while earning eBucks every step of the way!

When checking out and paying for your goodies, you can select whether you’d like to earn eBucks on that particular purchase.
Simply enter your South African ID number in the allocated field and click ‘earn’… Feels great to be spoilt, doesn’t it?

Please note:

> If you choose to earn eBucks on an order, you cannot pay for that order using eBucks or any other loyalty scheme.
> Your eBucks will be awarded at the beginning of the month for purchases made the previous month.
> If using a promotional coupon, you will only earn eBucks on the remaining balance that is actually paid, and not on the coupon amount itself.

 

 

How do I pay in monthly instalments using CreditCart?

How it works

  1. Select CREDITCART as your payment option when checking out.
  2. Choose your monthly repayment period using the CreditCart slider.
  3. You’ll be redirected to the CreditCart website where you’ll be able to apply for credit immediately.
  4. Once the credit application has been approved, you’ll return to TAKEALOT.com where your order is completed.
  5. If your credit application is rejected, you’ll still be able to choose from any one of our other easy payment methods to complete your order.
  6. You’ll also receive an email confirmation once your order has been placed and payment has been received.

Who can apply for financing with CreditCart? What do I need to qualify?

South African citizens, 18 years and older earning R3 000 and more, who have a bank account that can be debited and who meet the CreditCart lending criteria (NCR approved) will be offered financing within the guidelines of the National Credit Act. (NCA)

Things to remember:

  • During the application process, you will be required to provide information such as your name, ID number, contact details, e-mail address and bank account details. Please note that CreditCart will NEVER ask you for your PIN. Your bank account number in isolation can never compromise the security of your bank account – never share your PIN with anyone.
  • Your mobile phone is an important security measure in the CreditCart process – please keep it handy as you will be sent a unique PIN (which you must keep secret) and a OTP (One Time PIN) to authorise each individual transaction.
  • Even when paying for your order using CreditCart, TAKEALOT.com of course still remains responsible for the fulfilment of your order, and for any queries you may have relating to your order. For any queries relating to your order, please give us a ring on 0861 222 989 or email info@takealot.com
  • The financing of your order and the repayment thereof is all handled by DirectAxis. For queries relating to your application for financing or the repayment thereof, please call 0861 077 781 or email info@creditcart.co.za for more information.

How do I pay using MasterPass?

MasterPass by MasterCard® is a free digital wallet service that makes online shopping safe and easy by storing all of your payment information in one convenient and secure place.

Getting started
1. In order to pay using MasterPass you must have the Standard Bank MasterPass App on your smartphone. The Standard Bank MasterPass App can be found at:

  • Google Play
  • Apple App Store

2. Activate your phone

To secure your device for MasterPass payments, the App will send one SMS. Your normal mobile network rates will apply. This will only happen once.

3. Setup your MasterPass account

Your MasterPass account will allow you to save contact and billing information securely on the MasterPass system.

4. Add your bank card to your MasterPass account

You can add credit, debit, or reloadable prepaid cards from MasterCard, Maestro, American Express, Diner’s Club, and Visa.

5. You are now ready to shop at Takealot.com with MasterPass by MasterCard

How do I pay using MasterPass?
When your cart is brimming with cool stuff, and you’re ready to check out, simply choose to pay using MasterPass. We’ll then send you over to the MasterPass payment page.

If it’s your first time using MasterPass

  • You will be asked to select your country of residence and language
  • Then you will be asked to select your wallet

MasterPass will present a code on screen. Use the Standard Bank MasterPass App on your smartphone to scan the code and authorise your payment.

Once payment has been authorised you will be returned to takelot.com to receive your order confirmation..

MasterPass help
For MasterPass account help visit the MasterPass Support FAQs at https://masterpass.com/Wallet/Help

How do I pay using Discovery Miles?

How do I spend my Discovery Miles?

When your cart is brimming with cool stuff, and you’re ready to check out, simply choose to pay for goodies using your Discovery Miles. We’ll then send you over to the Discovery Miles payment page (powered by PayU) where you can use your hard-earned miles to pay (minimum R20 order).

What do I need?

Your Discovery Miles username & password. Almost too good to be true… but it’s true!

Pay using Discovery Miles OR Discovery Miles and Rands

We also give you the choice to pay for your whole order using your Discovery miles (if you’ve got enough of course) OR you can choose to pay with both Rands and Discovery Miles. Rands must be paid using any South African Visa or Mastercards credit card. The power is in your hands, folks!

How do I pay using sBux?

sBux is the new cellphone payment system – developed by Celbux – which NSFAS uses to pay allowances to students who qualify for an FSFAS bursary. sBux issues NSFAS allowances (in the form of cellphone vouchers) to students on their cellphones for the payment of food, accommodation, books and travel. These vouchers can ONLY be used at sBux registered merchants.

How safe is the sBux system?
Very! The sBux system is hosted on the Google app platform and all payments are supported by NSFAS.

What can I purchase on the site with my sBux Vouchers?
Students are able to purchase their academic or prescribed books.

Can my cart contain sBux as well as non-sBux items in the same transaction?
Yes absolutely, you can fill your cart with anything you like, however the sBux Voucher may be used as a payment method ONLY for eligible sBux items. There are 2 steps to this process. The sBux transaction will be handled first, followed directly by the transaction for the remaining cart items.

Please note:

  • On the Checkout Details page, sBux needs to be selected as the payment option even when a split payment is required.
  • Only the sBux eligible item/s will be included in the sBux transaction.
  • For the remaining items, the customer will be directed to conclude the transaction using an immediate payment option i.e. either a Credit card, Debit card or Instant EFT.

How do I obtain an sBux voucher?
Students can simply follow these steps:

  • Dial the short code *133*798#
 from your cellphone.
  • Enter your password
  • Click Send
  • Select option 1. Cash Voucher and click Send
  • Enter amount and click Send
  • You’ll receive an SMS with cash voucher number
  • This voucher number can be used for the purchase.

Please call the NSFAS Contact Centre 0860 067 327 for all matters relating to sBux voucher creation and usage.

What is an eligible sBux product?
For phase 1 of this offering, only prescribed/academic books will be eligible.

How long will the voucher remain valid?
The NSFAS via Celbux will control the validity of the voucher. takealot.com simply validates whether the voucher is still redeemable. Hence, a student would need to confirm this with NSFAS.

How can I use my sBux Voucher on the takealot website?
During checkout, a specific voucher field for sBux vouchers will be available. Here you can enter your sBux Voucher code and redeem it as payment.

The sBux Voucher is being rejected on the website. Help!
When entering the sBux Voucher code, be sure to capture the numbers correctly. Added spaces and dashes between the numbers should not matter. If you’re still having problems, it means you may not have sufficient funds.

Can I use an sBux Voucher as payment for other products on takealot.com?
No, sBux Vouchers can only be used to purchase eligible products approved by Celbux.

Can a takealot.com voucher be used in the same transaction as the sBux voucher?
Yes. The takealot.com discount will be applied to the order first, with the remaining balance being the portion that will be taken from your sBux account.

Why can’t I select the sBux payment option even though a book from Unisa or Academic categories has been selected?
This is because the items are not regarded as academic or prescribed books. The sBux payment option will be enabled for selection ONLY for items that have been flagged as eligible.

takealot.com does not regard my prescribed book as an academic/prescribed one OR I cannot find my prescribed book. What can I do about this?
Don’t panic! Just pop us an email: info@takealot.com and we’ll work our magic.

If I decide to split payment, but the cash portion of the transaction fails, what will happen to the redeemed sBux voucher on that order?
If this occurs, please contact sBux Customer Service on 0860 067 327 immediately to request a reversal of the sBux voucher.

Can I complete a purchase where the value of the sBux item/s exceeds the value of the sBux voucher?
No – you’ll see a screen message indicating that there are insufficient funds in your sBux account.

If I order the wrong product by mistake, can I cancel the item and request the correct one?
Yes of course. You’ll have to return the items first, after which a new order will be placed for the new item. There are 2 ways in which this can be done.

  1. If the item/s has already been shipped, you’ll be able to request a refund via our website.
  2. If the order is in any other order status e.g. ‘In process, ‘Ready to Ship”, you can call our Customer Services team to request the exchange or replacement.

Can I cancel an sBux-paid order?
Yes this may be requested, however the you’ll only be able to request the cancellation/return via the website once the item is in a ‘Shipped’ status. If you want to cancel the item/s that have not yet shipped then you’ll need to contact our Customer Services team on 0861 222 989 / info@takealot.com for this request.
Note: In the event of a return where multiple items were purchased with an sBux voucher, the sBux account of the student will receive a chargeback for only those item/s being returned.

What happens to an sBux refund where a takealot.com discount voucher has been applied?
Your sBux account will only be refunded with the amount that was charged for the transaction, or the item within a transaction.

Can I request a refund of all items in the order where it is mixed cart – both sBux and non-sBux items?
Yes this is possible. Your sBux account will be credited only with the returned sBux items, and the return of the non-sBux item/s will be handled in the standard takealot.com manner.

Can I request that my takealot.com account be credited with the returning sBux item amount?
No, this won’t be allowed. The Merchant terms provided by NSFAS dictates that takealot.com may not provide credit in any form, to the student. Note: In the event of a return where multiple items were purchased with an sBux voucher, the sBux account of the student will receive a chargeback for only those item/s being returned.

How will I know that the sBux refund has been successful?
You’ll receive an SMS indicating the amount that has been refunded to your sBux account. This amount should be equivalent to what was taken for the item/s from the account. The SMS will include a new voucher number which will include the new balance.

Why is the Shipping fee added to the sBux portion of the transaction?
If you selects a value-added shipping option e.g. same day or weekend delivery, this fee will be included in the sBux transaction whether the cart contains only sBux items or is a mixed cart. This is in accordance with takealot.com’s agreement with NSFAS.

What is Instant EFT?

Instant EFT is a payment service provided by Payfast, that allows Takealot customers to pay via EFT without the hassle of a waiting period. This payment option is available to all customers who bank with ABSA, First National Bank, Nedbank or Standard Bank.

How it works

  1. Select Instant EFT as your payment option during checkout.
  2. You will be redirected to the PayFast payment engine where you’ll be prompted to pay the appropriate amount via EFT from your internet banking site.
  3. PayFast account details and a unique reference number will be provided to you by PayFast during the payment process.
  4. After completing your EFT payment on your internet banking site, return to the PayFast screen and click the “COMPLETE” button.
  5. Receipt of your payment will be verified and your order completed.
  6. You will be notified of successful payment and completion of your order via email.

Benefits

  1. No manual reconciliation or missing payments.
  2. Instant confirmation of funds received.
  3. No delay in authorisation and delivery of your order.
  4. No special software needed.

When do I qualify for COD?

Cash on delivery is offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value. It will appear as an available payment option at checkout if your order qualifies.

When will my deposit be authorised?

1. Instant EFT

If you bank with ABSA, First National Bank, Nedbank or Standard Bank and wish to pay by EFT, you can do an instant EFT ieft_small
When paying by Instant EFT there will be no waiting period before your order is authorised.

2. Bank Deposit or Standard EFT

Cash deposits at a bank: Please use your order number as reference. Deposits made before 12 noon should be processed on the same day, alternatively the following morning. We are dependent on the banks so system delays may occur.

Internet Transfers: Please use your order number as reference. If you bank with ABSA, deposits made before 12 noon should be processed on the same day, alternatively the following morning. Transfers made from any other bank will (in most cases) reflect the following day, but can take up to 48 hours.

Cheque Deposits: Cheque deposits are only accepted by prior arrangement. Contact us at info@takealot.com to arrange. All cheque deposits are subject to a clearing period of ten working days. Only once a cheque has been cleared, will your order be processed.

When will my credit card be charged?

After the successful placing of your order and the approval of your Credit Card. If there are any problems, you’ll hear from us.

What are TAKEALOT’s bank details?

NOTE:

- Please ONLY insert your Order ID as the reference (for example 123456)

- Please make the exact deposit amount. In other words the price of the goods ordered plus the shipping fee.

- Please retain your proof of deposit/transfer in case of queries.

Banking Details:

Bank: ABSA

Account Number: 9171899236

Branch Code: 632005 (Note: not all Banking Services require the Branch Code to be entered)

Account Type: Savings

Account Holder: T2 Home Entertainment (Pty) Ltd

Quotations

How do I search for my prescribed UNISA books?

Click on UNISA to view our range of text books, and search for your books using your course codes, title, ISBN or department.

What if I can’t find the title or course code?

Don’t panic! Just pop us an email: info@takealot.com and we’ll work our magic.

How do I request a quotation?

Simply add all the titles that you’d like, add them to your ‘quote cart’ and press the button to generate a quote. Easy peazy.

How do I purchase my prescribed books?

Make sure you register with us first (just a few quick & easy steps). Then browse for your books and add them to your virtual cart. When you’re ready to order them, simply click ‘Check Out’ … and bingo!

Do I need to pay for delivery?

If your order comes to R250 or more, we’ll deliver straight to your door for FREE, anywhere in South Africa. How’s that for awesome.

Do you deliver outside of South Africa?

Yes, we can deliver UNISA books outside of SA, however we will first need to quote you for the international shipping costs.

If a book is not in stock, can I still order it?

Indeed! You can still place your order and we’ll keep you updated on the process of your order. It’s always best to double-check with us on expected delivery dates, so that you can make sure you’ll get your books in time.

If a title has not released yet, can I reserve a copy?

You don’t need to reserve it, you can just pre-order the title and you’ll received it once it’s been released.

DVD and Blu-Ray Region Codes

DVD by Region

map-dvd

DVD Region 0

map-dvd-0

Region 0 – Informal term meaning “worldwide”. Region 0 is not an official setting; discs that bear the region 0 symbol either have no flag set or have regions 1-6 flags set.

DVD Region 1

map-dvd-1

Region 1 – United States, Canada, Bermuda, U.S. territories.

DVD Region 2

map-dvd-2

Region 2 – Europe (except Russia, Ukraine, and Belarus), Middle East, Egypt, Japan, South Africa, Swaziland, Lesotho, Greenland, French Overseas departments and territories.

DVD Region 3

map-dvd-3

Region 3 – Southeast Asia, South Korea, Republic of China (Taiwan), Hong Kong, Macau.

DVD Region 4

map-dvd-4

Region 4 – Mexico, South America, Central America, Caribbean, New Zealand, Australia, Papua New Guinea and much of Oceania.

DVD Region 5

map-dvd-5

Region 5 – Pakistan, India, Afghanistan, Sri Lanka, Ukraine, Belarus, Russia, Africa (except Egypt, South Africa, Swaziland, and Lesotho), Central and South Asia, Mongolia, North Korea.

DVD Region 6

map-dvd-6

Region 6 – People’s Republic of China.

DVD Region 7

map-dvd-7

Region 7 – Reserved for future use (found in use on protected screener copies of MPAA-related DVDs and “media copies” of pre-releases in Asia).

DVD Region 8

map-dvd-8

Region 8 – International venues such as aircraft, cruise ships, etc.

DVD Region ALL

map-dvd-all

Region ALL – Region ALL discs have all eight flags set, allowing the disc to be played in any locale on any player.

Blu-ray by Region

map-blu-ray

Blu-ray Region A

map-blu-ray-a

Region A – Includes most North, Central and South American countries and South-east Asian countries including the Republic of China (Taiwan), Hong Kong, Japan and Korea.

Blu-ray Region B

map-blu-ray-b

Region B – Includes most European and Middle-Eastern countries, all of Africa, Australia and New Zealand.

Blu-ray Region C

map-blu-ray-c

Region C – Includes the remaining central and south Asian countries, as well as the People’s Republic of China and Russia.

All Departments