Frequently Asked Questions

To register as a shopper, create a profile. We’ll need your name, e-mail address, a password of 8 characters and at least 1 contact number.

To register as a business, you’ll need to enter your Business Name and your Business’ VAT Registration number as additional fields. This information will then be printed onto your Tax Invoice. The Contact Person name should be the person receiving and signing for the goods.

1. Find the items you wish to buy

Keyword search boxes are located on nearly every page. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find an item that interests you, click the title or name of the item to see its details, including availability and dispatch estimate times.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the

OR

Add to Wish List

Your Wish List is a handy list of all the items you do not want to checkout with immediately. You can move items between your Checkout list and Wish List.

3. Check out

• To enter checkout, click on the ‘proceed to checkout’ button.
• Your product list will appear. Select the products you wish to buy and click on the check-out button on the bottom right of the page
• You will now be prompted to log in or register
• Select your delivery method and click on the continue button on the bottom right
• Select your delivery address or create a new delivery address
• Select your payment method, and click on the ‘buy now’ button on the bottom right of the page
• Click on ‘proceed’ if you are ready to complete the payment process
• A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are correct.

Please note : when purchasing for the first time on TAKEALOT.com we may ask you for proof of identification.

Pre-orders allow you to place advance orders for items that have not yet been released. When you place the pre-order, we then order the item in advance from our suppliers.

Note: release dates are subject to change without prior notice. We’ll keep you informed of any potential changes

Credit Card Pre-Orders are charged immediately.

If you’re paying via Bank Deposit, you’ll hear from us when the payment is due

Note: Standard Bank Autopay is unfortunately not an option on pre-orders.

Checkout will only allow one Pre-Order item (of any Qty) per transaction. You can’t unfortunately mix Pre-Orders with normal orders.

Please email: info@takealot.com or call us at 0861 222 989. Remember to quote your Order ID as your reference number.

If the price of an item you’ve already pre-ordered is dropped before it is released, we will automatically adjust your pre-order to the new lower price, and ensure you are charged for the new price. If you have already been charged, or have already deposited, we will place the difference as credit on your profile.

If the price of your pre-ordered item increases, we will temporarily suspend your pre-order. At the same time we will send you an email, with the option of changing your pre-order to the new price, or cancelling your pre-order. If we don’t receive any response within 48 hours we’ll cancel the order.

TAKEALOT will accept returns when defective, damaged or if the product we’ve sent you is not the same as the product that you’ve ordered. (Section 4 & 5 of our T’s & C’s apply)

1. Complete a return request form
2. We will let you know whether approved and either arrange for our couriers to collect the item from you, ask that you post it to us or return it to our warehouse (dependent on your original order’s shipping method).
3. If you’re posting, please only send to this address. You will be credited or refunded for the postage costs, up to a maximum of the current postal delivery rate
4. If you are returning goods via courier or post office, please package carefully. Please include the Returns Request Number, your name, and order number inside the parcel.

Returns Terms & Conditions for Imports UK and Imports USA and other Import Items

• Items ordered from the Imports UK and Imports USA stores, and other import items are covered by the general rules above regarding instances where the items are defective or arrive damaged.
• Items ordered from the Imports UK and Imports USA are not supported by the South African distributors and all warranties and repairs required will be handled through TAKEALOT. TAKEALOT is responsible for resolving any warranty issues there may be with items from the More UK and More US sections.
• If a customer is not satisfied with their choice of product from More UK and More US and other Import Items, it may be returned for a refund if it is in the original condition (DVD’s, Games, Music and Software. must be sealed, Electronics items not installed or opened). The customer will then be liable for a delivery charge. The delivery and handling charge will be quoted by TAKEALOT and will be deducted from the refunded amount. The increase in handling fee is as a result of the item being specifically imported for the customer.
• Please note that TAKEALOT is not responsible for import items not working due to Region Code issues with your hardware. Warnings that compatible hardware is required are provided on import items from Regions other than South Africa’s.
• TAKEALOT is not responsible for incorrect use of power adapters or converters for imported electrical items. Please ensure that you use the appropriate converters for your items. Please note removing the original plug invalidates the warranty immediately.
• TAKEALOT will order replacement items for More UK and USA items if a return has been accepted within 7 Days of delivery. Thereafter we will first determine if its possible to have the item repaired before replacing it.

If you would like to exchange an item you ordered, for something else, no problem. There are 3 ways to exchange an item – simply pick the one that suits you.

1. Visit www.takealot.com & click on My Account to log in. Click on Returns and Exchanges and follow the easy steps provided to log an exchange. A courier will collect your item from you when he’s delivering your new order! How awesome is that?
2. Call customer services on 0861 222 989 and someone will be happy to help you.
3. You may also feel free to try on your item right there and then when the courier delivers it. If you’re not 100% happy with it, you can send the item back with the driver straight away. Please remember that you must then log your exchange either online (step 1 above) or by calling customers services (step 2 above).

All exchanges must be logged within 5 working days and items returned in good condition.

You are entitled to cancel your order, without penalty, within 7 days of the goods having been delivered to you. (Section 9.4 of our T’s & C’s of Sale apply)

Send an email to info@takealot.com to cancel an item or a complete order.

If the order has not yet been processed, it can simply be canceled.

If it has been processed, you have the option of a credit or a full refund.

TAKEALOT.com offers 3 convenient methods of delivery:

1. Courier: This is a door-to-door service. Once the order reaches us, we scan and package the item/s. From there it will be on its way to the address provided. Details on tracking and timing will be included in your delivery notification e-mail.
2. Speedservice: This is a service offered by the post-office. Once the order reaches us, we scan and package the item/s. From there it is sent to your nearest post office. Details on tracking & timing will be included in your delivery notification e-mail.
3. Collect from our Cape Town warehouse: Cape Town customers are welcome to collect their orders from our warehouse in Montague Gardens. Click here for address details and directions. Collection hours: Weekdays 08:30 – 17:00 and weekends 08:30 – 12:00 (excluding public holidays)

Free Shipping notes:

• TAKEALOT offers Free Shipping on all orders that are R250 or higher. A discount equal to the shipping you would normally have been charged will be allocated to all orders that qualify. This discount will be deducted from the total due during the checkout phase and will be displayed as Shipping Discount.

*Courier notes:

• Delivery to major metropoles is R35.
• Deliveries to regional areas outside of the major metropoles costs R70. However, deliveries to Stellenbosch, Paarl, Strand, Somerset West, Vredenburg, and Malmesbury cost R50.
• Deliveries to farms, mines, and outlying areas attract an additional surcharge of R100.

*SpeedServices/Post Office notes:

• If the order is less than R1000 and less than 10 items or weighs less than 1kg, it can also be delivered to your nearest post office using Speedservices at a delivery fee of R55.
• If the order is more than R1000, or weighs more than 1kg, or contains fragile items like electronics, then we will opt to send the parcel via courier instead. In such instances, we will contact you to make alternate arrangements. This may attract additional delivery costs.
• Deliveries of certain fragile or large Electronics items or orders over R1000 will only be done by courier and you will not be able to checkout with them using a PO Box address. Should it be discovered that an item in your order is too large for SpeedServices delivery, we will contact you to make alternate arrangements. Note that this may attract an extra Courier delivery fee.

We do not unfortunately ship outside of SA borders currently

No, you need not sign, but please let us know by e-mailing info@takealot.com who will be signing on your behalf if not yourself

Contact us either by E-mail: ( info@takealot.com ) or by telephone: 0861 222 989 within 24 hours of the delivery having taken place. Please have your Order Number ready.

Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.

Please note:

• The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
• Working days are defined as Mondays to Fridays, excluding Public Holidays

If you live in either Cape Town or Johannesburg main centres, you now have the option to get your goodies over the weekend! Woohoo!

These will appear as available options at checkout if your order qualifies …

Weekend Deliveries:

1. The weekend delivery option is available if your delivery address is in a main centre (Cape Town or Johannesburg)
2. All the items that you order must be IN-STOCK in the warehouse closest to you.
3. A surcharge of R100 will be applicable for all or any weekend delivery.
4. Weekend delivery is not available when paying via EFT or CreditCart.
5. To qualify for Saturday delivery, the order must be placed and payment must be received before 8am on Saturday morning. If payment is not made the order will be cancelled.
6. To qualify for Sunday delivery, the order must be placed and payment must be received before 8am on Sunday morning. If payment is not made the order will be cancelled.

Weekend Collections:

1. The weekend collection option is only available at our Cape Town warehouse.
2. All the items that you order must be IN-STOCK in our Cape Town warehouse at the time of ordering.
3. This will appear as an available option at checkout if your order qualifies.
4. Weekend collection is not available when paying via EFT, COD or CreditCart.
5. To qualify for Saturday collection, the order must be placed and payment must be received before 8am on Saturday morning.
6. The weekend collection option is only available at our Cape Town warehouse, which is open on Saturdays and Sundays from 08:30 – 12:00 (excluding public holidays)

Next to each product, you’ll find an estimated time for the product to be dispatched, which is the date it will leave TAKEALOT’s warehouse. Please note that this is the expected time.

Your order could reach us sooner than expected but delays also occur. As soon as we are notified of a potential delay, you’ll be the first to know. If in doubt e-mail info@takealot.com

When placing a new order you have an option to combine your order with an existing open order.

• At the check-out page beneath the address section you have an option to link your order to an existing open order.
• Select the order number which you wish the new order to be linked to
• The shipping fee will then be removed on the new order.

If an item becomes out of stock, it will reflect as such on the site.

If you have pre-ordered the item, or ordered as part of a “while stocks last” special offer, we’ll let you know. You then have the option to be refunded, or credited or wait until it comes into stock again.

We take the security of your payment and personal information seriously. See section 6 of our T’s & C’s for details.

South Africa falls under Region B for Blu-Ray Discs. The USA falls under Region A. Some Blu-ray discs may be Region Locked, meaning that they won’t play on your BR player/PlayStation 3.There are however quite a number of BR Discs which are Region Free and will play on any player.

Here is a good source for more detail: http://bluray.liesinc.net/

Go to: Forgot Password and enter the email address your account was registered with, which is also your login, and your password will automatically be emailed to that address.

• Login with your existing address and user password,
• Go to Your Account > Personal Details
• Change your old email address to your new one and save your changes.
• Your new email address will be your user login from now on

If you would like to subscribe to our newsletters and be updated on our fantastic promotions and offers you can click on your account details and tick the box to subscribe to the newsletters you are interested in.

• Login with your existing address and user password.
• Go to Your Account
• Click on Enter A Gift Voucher Code
• Enter the codes on your voucher. Once you’ve successfully entered the code the amount of the voucher will be loaded as a credit on your profile.
• Credit will automatically be used when you checkout.

Payment can be made via:

• Debit Card
• Credit card
• Instant EFT
• Direct bank deposit or electronic funds transfer, in which event you must make payment within 5 days of placing your order
• Standard Bank AutoPay
• COD: Cash on delivery is offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value.
• MiMoney
• Cheque deposits, by prior arrangement with TAKEALOT and in which event the Company will only execute the order on notification of clearance of the deposit.
• eBucks
• Monthly installments: Pay for your order over 3 – 36 months using CreditCart.
• Discovery Miles

Takealot allows payment by Debit card using the payD system. payD allows online payments by Debit Card by enabling you to submit your Debit Card PIN number securely via your mobile phone.

What is PayD?

payD is a the new way of shopping on the web using your PIN-based debit card and mobile phone! Recognised as a standard method of payment across South Africa, payD is leading the way with its AMT (Authenticated Mobile Transaction) technology, turning your mobile phone into a secure* pay point device.

The payD system is all about simplicity, convenience and security. Registration is automatic (the first time you use payD, your PIN-based debit, credit or cheque card is safely linked to your MTN or Vodacom SIM card). Your details are then securely encrypted, which means that all you’ll need for future transactions is your mobile phone and your card PIN.

payD meets the Payment Card Industry Data Security Standards (PCI DSS) and is accepted as a standard method of payment in South Africa.

What banks and mobile networks are supported by the PayD system?

To use the PayD service you will require:

1. A bank account with Nedbank, Standard Bank or ABSA and …
2. Have a mobile phone registered on the MTN or Vodacom mobile networks

How does it work?

Is it safe to pay by Debit card using the payD system?

Yes, and here’s why:

Just like entering your PIN number into a point-of-sale device at the checkout counter, when using payD to make a payment on the web, you enter your PIN on your mobile phone. The payD service encrypts your PIN using the SIM card in your mobile phone so nobody except your bank can read it. Three elements need to be in place before you can make a Debit card payment using payD:

1. Your bank card: Your bank card’s details are only entered once. Your details are encrypted so they can’t be deciphered by anyone else and are then linked to your unique mobile phone number securely. The payD system has been built and tested to meet the strict Payment Card Industry Data Security Standards (PCI DSS).
2. Your mobile phone: Your mobile phone number and your MTN or Vodacom SIM card are required to make a payment. This unique combination will be used to safely enter your PIN code, so that it can be encrypted and sent to your bank for verification, each time you complete a transaction. It will also be used to send your authorisation messages.
3. Your secret PIN: As usual with point-of-sale transactions, your PIN is the key to unlocking the money in your bank account. Never share this number with anyone. It’s important to note that your PIN will not be stored anywhere. It stays your secret.

How do I redeem my eBucks?
When you’re ready to check out, choose to pay for stuff with your eBucks. We’ll happily scoot you over to FNB’s eBucks site where you can use ‘em to pay for anything you want. Go wild!

What do I need?
Your eBucks card number OR SA ID number and a four digit PIN

But I don’t have a 4 digit pin?
Chillax, log into the eBucks website and request a PIN to be sent to your mobile phone OR call eBucks on 087 320 3200.

Pay using eBucks OR eBucks and Rands
Once you have loaded up your cart on TAKEALOT.com and chosen eBucks at Checkout as your payment option, you are then able to pay either totally with eBucks (if you’ve got enough of course) OR pay with Rands and eBucks with all the bank accounts you have linked to your shopping profile on eBucks.

How do I link my bank account to my shopping profile?
Easy as pie, just log into the eBucks website and make changes in your Shopping Profile.
If you haven’t yet registered to use eBucks, you’ll need to take a stroll to the eBucks website, in order to do so. Then you’re ready to spend to your hearts content!

Please Note:
Internet part payment does not currently cater for:

• FNB and RMB Private Bank Credit Card payments
• Other FNB or RMB Private Bank accounts that are not cheque accounts.

For more information, click here.

How it works

1. Select CREDITCART as your payment option when checking out.
2. Choose your monthly repayment period using the CreditCart slider.
3. You’ll be redirected to the CreditCart website where you’ll be able to apply for credit immediately.
4. Once the credit application has been approved, you’ll return to TAKEALOT.com where your order is completed.
5. If your credit application is rejected, you’ll still be able to choose from any one of our other easy payment methods to complete your order.
6. You’ll also receive an email confirmation once your order has been placed and payment has been received.

Who can apply for financing with CreditCart? What do I need to qualify?

South African citizens, 18 years and older earning R3 000 and more, who have a bank account that can be debited and who meet the CreditCart lending criteria (NCR approved) will be offered financing within the guidelines of the National Credit Act. (NCA)

Things to remember:

• During the application process, you will be required to provide information such as your name, ID number, contact details, e-mail address and bank account details. Please note that CreditCart will NEVER ask you for your PIN. Your bank account number in isolation can never compromise the security of your bank account – never share your PIN with anyone.
• Your mobile phone is an important security measure in the CreditCart process – please keep it handy as you will be sent a unique PIN (which you must keep secret) and a OTP (One Time PIN) to authorise each individual transaction.
• Even when paying for your order using CreditCart, TAKEALOT.com of course still remains responsible for the fulfilment of your order, and for any queries you may have relating to your order. For any queries relating to your order, please give us a ring on 0861 222 989 or email info@takealot.com
• The financing of your order and the repayment thereof is all handled by DirectAxis. For queries relating to your application for financing or the repayment thereof, please call 0861 077 781 or email info@creditcart.co.za for more information.

How do I spend my Discovery Miles?

When your cart is brimming with cool stuff, and you’re ready to check out, simply choose to pay for goodies using your Discovery Miles. We’ll then send you over to the Discovery Miles payment page (powered by PayU) where you can use your hard-earned miles to pay (minimum R20 order).

What do I need?

Your Discovery Miles username & password. Almost too good to be true… but it’s true!

Pay using Discovery Miles OR Discovery Miles and Rands

We also give you the choice to pay for your whole order using your Discovery miles (if you’ve got enough of course) OR you can choose to pay with both Rands and Discovery Miles. Rands must be paid using any South African Visa or Mastercards credit card. The power is in your hands, folks!

Instant EFT is a payment service provided by Payfast, that allows Takealot customers to pay via EFT without the hassle of a waiting period. This payment option is available to all customers who bank with ABSA, First National Bank, Nedbank or Standard Bank.

Step-by-step guide on how to pay using InstantEFT.Slide 2Slide 3Slide 4Slide 5Slide 6Slide 7Slide 8

How it works

1. Select Instant EFT from as your payment option.
2. The first time you use Instant EFT you will need to register with Payfast. All that is needed is your name, surname and email address, so it’s really easy.
3. If you have used Instant EFT before, simply login to Payfast
4. You will be prompted to pay the appropriate amount via EFT from Internet Banking using a reference number which will be provided to you during the payment process.
5. After you’ve made the payment, you return to the PayFast/Instant EFT payment window and click the “Verify Payment” button.
6. Receipt of your payment will be verified and your order completed.
7. You will be notified of successful payment and completion of your order via email.

Benefits

1. No manual reconciliation or missing payments.
2. Instant confirmation of funds received.
3. No delay in authorisation and delivery of your order.
4. No special software needed.

Cash on delivery is offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value. It will appear as an available payment option at checkout if your order qualifies.

1. Instant EFT

If you bank with ABSA, First National Bank, Nedbank or Standard Bank and wish to pay by EFT, you can do an instant EFT
When paying by Instant EFT there will be no waiting period before your order is authorised.

2. Bank Deposit or Standard EFT

Cash deposits at a bank: Please use your order number as reference. Deposits made before 12 noon should be processed on the same day, alternatively the following morning. We are dependent on the banks so system delays may occur.

Internet Transfers: Please use your order number as reference. If you bank with ABSA, deposits made before 12 noon should be processed on the same day, alternatively the following morning. Transfers made from any other bank will (in most cases) reflect the following day, but can take up to 48 hours.

Cheque Deposits: Cheque deposits are only accepted by prior arrangement. Contact us at info@takealot.com to arrange. All cheque deposits are subject to a clearing period of ten working days. Only once a cheque has been cleared, will your order be processed.

After the successful placing of your order and the approval of your Credit Card. If there are any problems, you’ll hear from us.

NOTE:

- Please ONLY insert your Order ID as the reference (for example 123456)

- Please make the exact deposit amount. In other words the price of the goods ordered plus the shipping fee.

- Please retain your proof of deposit/transfer in case of queries.

Option 1

Bank: ABSA

Account Number: 9171899236

Branch Code: 632005 (Note: not all Banking Services require the Branch Code to be entered)

Account Type: Savings

Account Holder: T2 Home Entertainment (Pty) Ltd

Option 2

Bank: Nedbank

Branch: Parow

Account Number: 1357004206

Branch Code: 13 57 05 (Note: not all Banking Services require the Branch Code to be entered)

Account Type: Cheque

Account Holder: TAKE2

Click on UNISA to view our range of text books, and search for your books using your course codes, title, ISBN or department.

Don’t panic! Just pop us an email: info@takealot.com and we’ll work our magic.

Simply add all the titles that you’d like, add them to your ‘quote cart’ and press the button to generate a quote. Easy peazy.

Make sure you register with us first (just a few quick & easy steps). Then browse for your books and add them to your virtual cart. When you’re ready to order them, simply click ‘Check Out’ … and bingo!

If your order comes to R250 or more, we’ll deliver straight to your door for FREE, anywhere in South Africa. How’s that for awesome.

Yes, we can deliver UNISA books outside of SA, however we will first need to quote you for the international shipping costs.

Indeed! You can still place your order and we’ll keep you updated on the process of your order. It’s always best to double-check with us on expected delivery dates, so that you can make sure you’ll get your books in time.

You don’t need to reserve it, you can just pre-order the title and you’ll received it once it’s been released.

Region 0 – Informal term meaning “worldwide”. Region 0 is not an official setting; discs that bear the region 0 symbol either have no flag set or have regions 1-6 flags set.

Region 1 – United States, Canada, Bermuda, U.S. territories.

Region 2 – Europe (except Russia, Ukraine, and Belarus), Middle East, Egypt, Japan, South Africa, Swaziland, Lesotho, Greenland, French Overseas departments and territories.

Region 3 – Southeast Asia, South Korea, Republic of China (Taiwan), Hong Kong, Macau.

Region 4 – Mexico, South America, Central America, Caribbean, New Zealand, Australia, Papua New Guinea and much of Oceania.

Region 5 – Pakistan, India, Afghanistan, Sri Lanka, Ukraine, Belarus, Russia, Africa (except Egypt, South Africa, Swaziland, and Lesotho), Central and South Asia, Mongolia, North Korea.

Region 6 – People’s Republic of China.

Region 7 – Reserved for future use (found in use on protected screener copies of MPAA-related DVDs and “media copies” of pre-releases in Asia).

Region 8 – International venues such as aircraft, cruise ships, etc.

Region ALL – Region ALL discs have all eight flags set, allowing the disc to be played in any locale on any player.

Region A – Includes most North, Central and South American countries and South-east Asian countries including the Republic of China (Taiwan), Hong Kong, Japan and Korea.

Region B – Includes most European and Middle-Eastern countries, all of Africa, Australia and New Zealand.

Region C – Includes the remaining central and south Asian countries, as well as the People’s Republic of China and Russia.