FAQ

Have a burning question? Take a browse through our most frequently asked questions to learn more about what we offer and how to make the most of your takealot.com experience!

If you find yourself in a pickle and need to talk to a human, get in touch on 0861 222 989 / info@takealot.com and we'll assist every step of the way.

FAQ

Frequently Asked Questions

Getting Started

How do I register with TAKEALOT?

To register as a shopper, create a profile. We’ll need your name, e-mail address, a password of 8 characters and at least 1 contact number.

To register as a business, you’ll need to enter your Business Name and your Business’ VAT Registration number as additional fields. This information will then be printed onto your Tax Invoice. The Contact Person name should be the person receiving and signing for the goods.

How do I buy something from TAKEALOT?

1. Find the items you wish to buy

Keyword search boxes are located on nearly every page. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find an item that interests you, click the title or name of the item to see its details, including availability and dispatch estimate times.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the

OR

Add to Wish List

Your Wish List is a handy list of all the items you do not want to checkout with immediately. You can move items between your Checkout list and Wish List.

3. Check out

  • To enter checkout, click on the ‘proceed to checkout’ button.
  • Your product list will appear. Select the products you wish to buy and click on the check-out button on the bottom right of the page
  • You will now be prompted to log in or register
  • Select your delivery method and click on the continue button on the bottom right
  • Select your delivery address or create a new delivery address
  • Select your payment method, and click on the ‘buy now’ button on the bottom right of the page
  • Click on ‘proceed’ if you are ready to complete the payment process
  • A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are correct.

Please note : when purchasing for the first time on TAKEALOT.com we may ask you for proof of identification.

How do I buy products from Sellers other than Takealot on the takealot.com website?

Buying from a Seller is easy:

  • Place any item from a Seller on takealot.com in your shopping cart. You can add items from different Sellers to your cart to benefit from free shipping!
  • Proceed through checkout using any of Takealot’s available payment methods.
  • All items offered from Sellers on the takealot.com website are stored in our warehouses, we will make the optimal shipping option available to you. So don’t be surprised when you get one delivery containing orders from multiple sellers!
  • Customer Service and Returns will also be handled by Takealot as per our policies – no need to worry about conflicting return rules!

Pre-order

What is a Pre-Order?

Pre-orders allow you to place advance orders for items that have not yet been released. When you place the pre-order, we then order the item in advance from our suppliers.

Note: release dates are subject to change without prior notice. We’ll keep you informed of any potential changes

When do I get charged for a Pre-order?

Credit Card Pre-Orders are charged immediately.

If you’re paying via Bank Deposit, you’ll hear from us when the payment is due

Note: Standard Bank Autopay is unfortunately not an option on pre-orders.

Can I mix normal orders with pre-orders?

Checkout will only allow one Pre-Order item (of any Qty) per transaction. You can’t unfortunately mix Pre-Orders with normal orders.

How do I cancel a Pre-order?

Please email: info@takealot.com or call us at 0861 222 989. Remember to quote your Order ID as your reference number.

What happens if the price of my pre-order item changes?

If the price of an item you’ve already pre-ordered is dropped before it is released, we will automatically adjust your pre-order to the new lower price, and ensure you are charged for the new price. If you have already been charged, or have already deposited, we will place the difference as credit on your profile.

If the price of your pre-ordered item increases, we will temporarily suspend your pre-order. At the same time we will send you an email, with the option of changing your pre-order to the new price, or cancelling your pre-order. If we don’t receive any response within 48 hours we’ll cancel the order.

Exchanges & Returns

What if I don’t have the original shipping packaging?

You are responsible for packing the return product safely & securely to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

What is Takealot’s exchange & return policy?

How do I return a product?

1. Log your exchange / return request on takealot.com
Login to your Takealot account and initiate the exchange or return process by completing the online request form.

Log your exchange or return now

2. Prepare the return parcel
Pack the product(s) in their original packaging, and into a shipping box to protect the products during transit. Please include the return reference (the RRN number at the top of your email) in or on the outside of the parcel so that we can easily identify your return.

If you are returning the product to our Cape Town warehouse yourself, there’s no need for you to pack the return product into separate shipping box. Don’t forget to take your return reference number with you when you drop off your return.

3. Courier collection / drop off parcel yourself
If you chose to return the item:

    1. Via Takealot’s Collection Service
      Our couriers will contact you within 1 to 2 business days to arrange the collection.
    2. Directly to the Cape Town warehouse
      You can return the item at your earliest convenience to:Customer Collections
      Block B,
      Montague Park Business Estate,
      Plattekloof Road,
      Montague Gardens,
      7441

4. Exchange or replacement / account credited
Within 1-3 business days of the return product being cleared by Takealot quality, your account will be credited, unless you have requested a replacement or an exchange.

Once your takealot.com account has been credited, you can use the credit towards other purchases on takealot.com.

Alternatively, once you have received confirmation that your account has been credited, you can request a refund in replacement of the account credit. Refunds are issued based on the payment method used at the time of purchase.

If you’re returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.

If you redeemed a voucher/coupon against your purchase, and wish to return a product from that purchase, the rand value paid for the product being returned will be credited to your account. The value of the voucher that was redeemed will not be credited to your account.

How long does it take to process my return?

Returned products take 2-5 business days to reach our warehouse, depending on when the collection is scheduled. Once received, your return request will be processed within 1-3 business days. Thereafter, your account will be credited, unless you requested a replacement or an exchange.

For items within the six month Takealot warranty, the entire process takes between 5-10days, during which you will receive regular progress updates via email.

For items within the extended supplier’s warranty, the process can take up to 21 days. At that stage, if no resolution has been reached, you will be credited for the item.

For refunds, please note that your financial institution can take 3-5 business days to clear the funds back into your account.

How do I know if you received my return?

You will receive email notification once your return has been received at our warehouse.

What are the refund options available for a return?

When logging your exchange/return request, you can select a preferred action. While we will do our best to fulfill this preference, we cannot guarantee that the option will be available, and this is also dependent on the outcome of the return. The available options are dependent on the reason for the return, and include the following:

  • Credit my account – The amount is credited to your takealot.com account.
  • Exchange – You can request an exchange if you’d like a different size and/or colour of the same product. Exchanges are only available for apparel, sportswear and shoes that have a size or colour variation.
  • Replace this item – If you have received a product in a defective or damaged condition, you may request a replacement product.
  • Refund – Once you have received confirmation that your account has been credited, you can request a refund in replacement of the account credit. Refunds are issued based on the payment method used at the time of purchase.

How long does it take for me to receive a refund?

If you request a refund, we will process your request instantly. For Bank Deposit Refunds it may take 2-3  working days for the funds to reflect in your account. For Credit Card Refunds it depends on your financial institution’s payment processing times and payments could take 5-7 working days to reflect in your account. Refunds are issued based on the payment method used at the time of purchase.

Why have I still not received the refund to my bank account?

Once you’ve received a Refund Confirmation email from us, you can rest assured that we have processed your refund. However, it may take an additional 3-5 business days for your financial institution to process the funds back into your account.

If the refund amount still isn’t reflected in your account 5 business days after receiving the Refund Confirmation email from us, you’re welcome to contact us on 0861 222 989 or email info@takealot.com and we’ll gladly assist.

Do you allow exchanges if I need a different size and/or colour?

Products can be exchanged for a different size or colour of the same product provided that the preferred size or colour is available. This option is available within 30 days of delivery and is only available for apparel, sportswear and shoes that have a size or colour variation.

If your preferred size or colour is not available, or you want a different product, please return the unwanted product and place a new order.

It’s important that any unwanted product, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused. Extra care must be taken when trying on clothing; please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark.

We reserve the right to refuse a return or an exchange if goods are not returned in a saleable condition or are damaged.

How do I exchange a product?

If you need to exchange a qualifying product for a different size or colour, simply return the original product within 30 days for a free exchange.
To request an exchange:

  1. Login to your Takealot account and go to My Account > Exchanges & Returns
  2. Select the New Exchange/Return button
  3. Find the product you wish to return and click the ‘Exchange/Request Return’ button
  4. Complete the return request form:
    • Select the “Reason for return” as “I want to exchange it for a different size/colour”
    • Select your preferred action as “Exchange”.
    • Specify the new size and/or colour required in the field provided.
  5. Submit the request.

We will confirm via email within 1-2 business days whether the product requested is available and provide further instructions for the collection of the return product.
If the product requested is available, our courier will deliver the exchange product and collect the return product in a single visit. Our couriers will contact you to arrange the exchange.

When can I get a replacement?

We do our best to ensure that the products we deliver to you are of a high quality. If you’ve received a product with a defect or fault we’ll gladly replace the exact product at no additional cost to you. Where a replacement product is not available, your account will be credited.

Our 6-month replacement warranty entitles you to have your product replaced at Takealot’s expense if the product is found to be defective/faulty or unsuitable for the purpose generally intended.

If the product is found NOT to be defective, you will NOT be entitled to any replacement or credit, but will instead be liable for the costs incurred in having such a product returned to Takealot, and then redelivered to you.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Certain products may carry additional supplier’s warranties/guarantees which are wider in scope, and/or longer in duration than Takealot’s 6-month replacement warranty. If so, this will be stated in the product listing on the site. Consequently, if a defect is discovered AFTER 6 months from delivery but within the supplier warranty/guarantee period, Takealot will facilitate the return to supplier process. Your remedy under such guarantee would be restricted to the costs of repair or replacement of faulty goods or granting of a credit at the sole discretion of the supplier after investigation and/or testing of goods.

What if I received a damaged product?

Should a product be damaged at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-3 working days to reflect on your account). Repairs and replacements could take longer, depending on parts / replacement availability.

Can I return sale products?

Yes, sale products can be returned.

If you’re returning a sale product, the reduced price paid at the time of purchase will be credited back to you and not the full price.

How long does it take for a refund to be processed once my return is processed?

Credits reflect within 24 hours, refunds may take a further 2-3 business days to reflect in your account.

When can I get a Drop & Collect?

Drop & Collects are done if an item is defective within the first 7 days of delivery, or if you would like to exchange a fashion/sports item for another colour/size within 30 days. If we do not have stock of the item, we will arrange a normal collection and send you the replacement as soon as we have stock.

If I receive the wrong product or the product is not as described on the website, what should I do?

Please log a return and select the ‘The product is not what I ordered or not as described’ reason. We will collect the item to investigate what went wrong and send the correct product to you, or credit/refund you as per your preference.

Can I return a product without accessories?

Unfortunately not – the complete item has to be returned. This means that if a TV remote is not working, the TV needs to be returned as well, as it would need to be tested with the remote once fixed.

Can I return sale products?

Yes, sale products can be returned.

Am I allowed to drop off my return at your Johannesburg warehouse?

Unfortunately not! You can only drop off returns at our Cape Town facility

Can I change my collection address once I have logged a return?

Unfortunately not – in such an event please cancel the return and log a new one.

Can I return software that has already been installed?

No, unfortunately only software that has not been opened is returnable. Once the seal has been broken, the item is no longer returnable.

How long do I have to drop off my item at the warehouse?

Once you have logged your return, you have seven days to drop the parcel off at the warehouse. Should you not drop off the item in that timeframe, the return will be cancelled and you will be required to log a new return should you still want to return the item.

Cancellations

Can I cancel my order?

You are entitled to cancel your order prior to the point at which it is shipped for delivery. Should you wish to cancel your order thereafter you can do so in accordance with our returns policy.

How do I cancel my order?

Send an email to info@takealot.com to cancel an item or a complete order.

If the order has not yet been processed, it can simply be canceled.

If it has been processed, you have the option of a credit or a full refund.

Shipping and Delivery

What are my delivery options?

TAKEALOT.com offers 2 convenient methods of delivery:

  • Courier - We deliver directly to your home or office from one of our warehouses, anywhere in South Africa.  All delivery and tracking details are supplied to you at checkout;
  • Collect –  You can choose to collect from our Cape Town warehouse in Montague Gardens. Click here for address details and directions. Collection hours: Weekdays 08:30 – 17:00 and weekends 08:30 – 12:30 (excluding public holidays)

What will delivery cost me?

Delivery Option I live in a Main Centre I live in a Regional Area or Remote Area
Standard Delivery (Free for orders > R250) R35 R35
Economy Delivery (Free for orders >R250) R65 R65
Collect (Cape Town) (Free) Free Free
Weekend Delivery (R100 for orders < R250) R75 N/A
Same Day Delivery (R85 for orders < R250) R50 N/A
Express Delivery (R75 for orders < R250) R35 N/A

Free Delivery

takealot.com offers Free Delivery on all orders greater than R250
(please note: this amount excludes the R5 donation to Beautiful Gate, should you wish to make a contribution during checkout)

The following Free Delivery indicator will be displayed if the order is eligible for free shipping :  product-free-delivery-ico

When do I get it?

Delivery Option I live in a Main Centre I live in a Regional Area or Remote Area I live in a Remote Area
Standard Delivery On average delivered within 2 working days Delivery option not available Delivery option not available
Economy Delivery On average delivered within 3 working days On average delivered within 3 working days On average delivered within 4 working days
Guaranteed Same Day Delivered on your day of order (3pm- 7pm) Delivery option not available Delivery option not available
Guaranteed Express Delivered next day (11am – 7pm) Delivery option not available Delivery option not available
Guaranteed Weekend – Saturday Delivered on Saturday (11am – 7pm) Delivery option not available Delivery option not available
Guaranteed Weekend – Sunday Delivered on Sunday (11am – 7pm) Delivery option not available Delivery option not available
Collect – Cape Town You can also collect your order at our Cape Town warehouse. Monday to Friday, 08h30 to 17h00 (excluding public holidays) and on weekends 08h30 to 12h30.

Does TAKEALOT ship internationally?

We do not unfortunately ship outside of SA borders currently

Will I have to sign for my package?

No, you need not sign, but please let us know by e-mailing info@takealot.com who will be signing on your behalf if not yourself

What happens if an item is missing from my shipment?

Contact us either by E-mail: ( info@takealot.com ) or by telephone: 0861 222 989 within 24 hours of the delivery having taken place. Please have your Order Number ready.

How do I track my order online?

Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.

Please note:

  • The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
  • Working days are defined as Mondays to Fridays, excluding Public Holidays

General

Can I buy eBooks outside of South Africa?

The publishers of each eBook set territorial restrictions on which eBooks can be sold in which countries. Different eBooks have diffferent countries where they can be bought. When you press “Add to Cart” for an eBook, Takealot automatically determines which country you are in, and if you are in a country that is restricted for that particular eBook, you will not be able to add the eBook to your cart.

Where’s my stuff?

Next to each product, you’ll find an estimated time for the product to be dispatched, which is the date it will leave TAKEALOT’s warehouse. Please note that this is the expected time.

Your order could reach us sooner than expected but delays also occur. As soon as we are notified of a potential delay, you’ll be the first to know. If in doubt e-mail info@takealot.com

What happens if an item is out of stock?

If an item becomes out of stock, it will reflect as such on the site.

If you have pre-ordered the item, or ordered as part of a “while stocks last” special offer, we’ll let you know. You then have the option to be refunded, or credited or wait until it comes into stock again.

Is it safe to shop with you?

We take the security of your payment and personal information seriously. See section 6 of our T’s & C’s for details.

How will I know if my Blu-ray DVD will work?

South Africa falls under Region B for Blu-Ray Discs. The USA falls under Region A. Some Blu-ray discs may be Region Locked, meaning that they won’t play on your BR player/PlayStation 3.There are however quite a number of BR Discs which are Region Free and will play on any player.

Here is a good source for more detail: http://bluray.liesinc.net/

What do I do if I forgot my password?

Go to: Forgot Password and enter the email address your account was registered with, which is also your login, and your password will automatically be emailed to that address.

My email address has changed. How do I update this on my current account?

  • Login with your existing address and user password,
  • Go to Your Account > Personal Details
  • Change your old email address to your new one and save your changes.
  • Your new email address will be your user login from now on

How do I sign up for your newsletters?

If you would like to subscribe to our newsletters and be updated on our fantastic promotions and offers you can click on your account details and tick the box to subscribe to the newsletters you are interested in.

How do I use/redeem a gift voucher?

  • Login with your existing address and user password.
  • Go to Your Account
  • Click on Enter A Gift Voucher Code
  • Enter the codes on your voucher. Once you’ve successfully entered the code the amount of the voucher will be loaded as a credit on your profile.
  • Credit will automatically be used when you checkout.

How do I use/redeem a promotional code?

Easy peasy!

Click HERE for easy instructions on how to use/redeem a promotional code or coupon.

Payment

What are my payment options?

Payment can be made via:

Payment Options Image

Can I pay using Maestro or VISA Electron debit cards?

takealot.com allows payment by Maestro and VISA Electron debit cards using the payD system, by enabling you to submit your Maestro / VISA Electron Debit Card PIN number securely via your mobile phone.

What is PayD?

payD is a the new way of shopping on the web using your PIN-based Maestro or VISA Electron debit card and mobile phone! Recognised as a standard method of payment across South Africa, payD is leading the way with its AMT (Authenticated Mobile Transaction) technology, turning your mobile phone into a secure* pay point device.

The payD system is all about simplicity, convenience and security. Registration is automatic (the first time you use payD, your PIN-based debit card is safely linked to your MTN or Vodacom SIM card). Your details are then securely encrypted, which means that all you’ll need for future transactions is your mobile phone and your card PIN.

payD meets the Payment Card Industry Data Security Standards (PCI DSS) and is accepted as a standard method of payment in South Africa.

What banks and mobile networks are supported by the PayD system?

To use the PayD service you will require:

  1. A bank account with Nedbank, Standard Bank or ABSA and …
  2. Have a mobile phone registered on the MTN or Vodacom mobile networks

How does it work?

payd_visual_updated

 

Is it safe to pay by Maestro / VISA Electron debit card using the payD system?

Yes, and here’s why:

Just like entering your PIN number into a point-of-sale device at the checkout counter, when using payD to make a payment on the web, you enter your PIN on your mobile phone. The payD service encrypts your PIN using the SIM card in your mobile phone so nobody except your bank can read it. Three elements need to be in place before you can make a payment using payD:

  1. Your bank card: Your bank card’s details are only entered once. Your details are encrypted so they can’t be deciphered by anyone else and are then linked to your unique mobile phone number securely. The payD system has been built and tested to meet the strict Payment Card Industry Data Security Standards (PCI DSS).
  2. Your mobile phone: Your mobile phone number and your MTN or Vodacom SIM card are required to make a payment. This unique combination will be used to safely enter your PIN code, so that it can be encrypted and sent to your bank for verification, each time you complete a transaction. It will also be used to send your authorisation messages.
  3. Your secret PIN: As usual with point-of-sale transactions, your PIN is the key to unlocking the money in your bank account. Never share this number with anyone. It’s important to note that your PIN will not be stored anywhere. It stays your secret.

How do I pay using eBucks?

How do I spend my eBucks?
All you have to do is choose eBucks as your preferred payment method during checkout and follow the prompts.

What do I need?
Your eBucks card number OR SA ID number and a four digit PIN

But I don’t have a 4 digit pin?
Chillax, log into the eBucks website and request a PIN. It’s that simple.

Pay using eBucks… OR part-pay using eBucks and Rands
Once you have loaded up your cart on TAKEALOT.com and chosen eBucks as your payment option at checkout, you are then able to pay either totally with eBucks (if you’ve got enough of course) OR pay with Credit/Debit card/Instant EFT and eBucks. Cool huh?!

Remember – you’ll never have to shop alone, so get in touch if you need help > 087 820 5058 / info@takealot.com

How do I earn eBucks?

Now you can shop your heart out while earning eBucks every step of the way!

When checking out and paying for your goodies, you can select whether you’d like to earn eBucks on that particular purchase.
Simply enter your South African ID number in the allocated field and click ‘earn’… Feels great to be spoilt, doesn’t it?

Please note:

> If you choose to earn eBucks on an order, you cannot pay for that order using eBucks, Discovery Miles or any other loyalty scheme.
> Your eBucks will be awarded at the beginning of the month for purchases made the previous month.
> If using a promotional coupon, gift voucher or account credits, you will only earn eBucks on the remaining balance that is actually paid, and not on the coupon, gift voucher or credit amount itself.
> You need to make sure you are registered for eBucks in order to earn. If you haven’t registered yet, please visit www.eBucks.com.

 

 

How do I pay using MasterPass?

MasterPass by MasterCard® is a free digital wallet service that makes online shopping safe and easy by storing all of your payment information in one convenient and secure place.

Getting started
1. In order to pay using MasterPass you must have the MasterPass App on your smartphone. The MasterPass App can be found at:

  • Google Play
  • Apple App Store
  • Blackberry Store
  • Windows Store

2. Activate your phone

To secure your device for MasterPass payments, the App will send one SMS. Your normal mobile network rates will apply. This will only happen once.

3. Setup your MasterPass account

Your MasterPass account will allow you to save contact and billing information securely on the MasterPass system.

4. Add your bank card to your MasterPass account

You can add credit, debit, or reloadable prepaid cards from MasterCard, Maestro and Visa.

5. You are now ready to shop at Takealot.com with MasterPass by MasterCard

How do I pay using MasterPass?
When your cart is brimming with cool stuff, and you’re ready to check out, simply choose to pay using MasterPass. We’ll then send you over to the MasterPass payment page.

If it’s your first time using MasterPass

  • You will be asked to select your country of residence and language
  • Then you will be asked to select your wallet

MasterPass will present a code on screen. Use the MasterPass App on your smartphone to scan the code and authorise your payment.

Once payment has been authorised you will be returned to takelot.com to receive your order confirmation..

MasterPass help
For MasterPass account help visit the MasterPass Support FAQs at http://www.mastercard.com/za/masterpass/help.html#

How do I pay using Discovery Miles?

How do I spend my Discovery Miles?

When your cart is brimming with cool stuff, and you’re ready to check out, simply choose to pay for goodies using your Discovery Miles. We’ll then send you over to the Discovery Miles payment page (powered by PayU) where you can use your hard-earned miles to pay (minimum R20 order).

Important: Discovery does not allow the purchase of virtual goods by means of Discovery Miles. These virtual goods include (but are not limited to) airtime or data vouchers, gift vouchers, gaming network vouchers or codes.

 What do I need?

Your Discovery Miles username & password. Almost too good to be true… but it’s true!

Pay using Discovery Miles OR Discovery Miles and Rands

We also give you the choice to pay for your whole order using your Discovery miles (if you’ve got enough of course) OR you can choose to pay with both Rands and Discovery Miles. Rands must be paid using any South African Visa or Mastercards credit card. The power is in your hands, folks!

How do I pay using sBux?

sBux is the new cellphone payment system – developed by Celbux – which NSFAS uses to pay allowances to students who qualify for an FSFAS bursary. sBux issues NSFAS allowances (in the form of cellphone vouchers) to students on their cellphones for the payment of food, accommodation, books and travel. These vouchers can ONLY be used at sBux registered merchants.

How safe is the sBux system?
Very! The sBux system is hosted on the Google app platform and all payments are supported by NSFAS.

What can I purchase on the site with my sBux Vouchers?
Students are able to purchase their academic or prescribed books.

Can my cart contain sBux as well as non-sBux items in the same transaction?
Yes absolutely, you can fill your cart with anything you like, however the sBux Voucher may be used as a payment method ONLY for eligible sBux items. There are 2 steps to this process. The sBux transaction will be handled first, followed directly by the transaction for the remaining cart items.

Please note:

  • On the Checkout Details page, sBux needs to be selected as the payment option even when a split payment is required.
  • Only the sBux eligible item/s will be included in the sBux transaction.
  • For the remaining items, the customer will be directed to conclude the transaction using an immediate payment option i.e. either a Credit card, Debit card or Instant EFT.

How do I obtain an sBux voucher?
Students can simply follow these steps:

  • Dial the short code *133*798#
 from your cellphone.
  • Enter your password
  • Click Send
  • Select option 1. Cash Voucher and click Send
  • Enter amount and click Send
  • You’ll receive an SMS with cash voucher number
  • This voucher number can be used for the purchase.

Please call the NSFAS Contact Centre 0860 067 327 for all matters relating to sBux voucher creation and usage.

What is an eligible sBux product?
For phase 1 of this offering, only prescribed/academic books, selected laptops and tablets will be eligible.

How long will the voucher remain valid?
The NSFAS via Celbux will control the validity of the voucher. takealot.com simply validates whether the voucher is still redeemable. Hence, a student would need to confirm this with NSFAS.

How can I use my sBux Voucher on the takealot website?
During checkout, a specific voucher field for sBux vouchers will be available. Here you can enter your sBux Voucher code and redeem it as payment.

The sBux Voucher is being rejected on the website. Help!
When entering the sBux Voucher code, be sure to capture the numbers correctly. Added spaces and dashes between the numbers should not matter. If you’re still having problems, it means you may not have sufficient funds.

Can I use an sBux Voucher as payment for other products on takealot.com?
No, sBux Vouchers can only be used to purchase eligible products approved by Celbux.

Can a takealot.com voucher be used in the same transaction as the sBux voucher?
Yes. The takealot.com discount will be applied to the order first, with the remaining balance being the portion that will be taken from your sBux account.

Why can’t I select the sBux payment option even though a book from Unisa or Academic categories has been selected?
This is because the items are not regarded as academic or prescribed books. The sBux payment option will be enabled for selection ONLY for items that have been flagged as eligible.

takealot.com does not regard my prescribed book as an academic/prescribed one OR I cannot find my prescribed book. What can I do about this?
Don’t panic! Just pop us an email: info@takealot.com and we’ll work our magic.

If I decide to split payment, but the cash portion of the transaction fails, what will happen to the redeemed sBux voucher on that order?
If this occurs, please contact sBux Customer Service on 0860 067 327 immediately to request a reversal of the sBux voucher.

Can I complete a purchase where the value of the sBux item/s exceeds the value of the sBux voucher?
No – you’ll see a screen message indicating that there are insufficient funds in your sBux account.

If I order the wrong product by mistake, can I cancel the item and request the correct one?
Yes of course. You’ll have to return the items first, after which a new order will be placed for the new item. There are 2 ways in which this can be done.

  1. If the item/s has already been shipped, you’ll be able to request a refund via our website.
  2. If the order is in any other order status e.g. ‘In process, ‘Ready to Ship”, you can call our Customer Services team to request the exchange or replacement.

Can I cancel an sBux-paid order?
Yes this may be requested, however the you’ll only be able to request the cancellation/return via the website once the item is in a ‘Shipped’ status. If you want to cancel the item/s that have not yet shipped then you’ll need to contact our Customer Services team on 0861 222 989 / info@takealot.com for this request.
Note: In the event of a return where multiple items were purchased with an sBux voucher, the sBux account of the student will receive a chargeback for only those item/s being returned.

What happens to an sBux refund where a takealot.com discount voucher has been applied?
Your sBux account will only be refunded with the amount that was charged for the transaction, or the item within a transaction.

Can I request a refund of all items in the order where it is mixed cart – both sBux and non-sBux items?
Yes this is possible. Your sBux account will be credited only with the returned sBux items, and the return of the non-sBux item/s will be handled in the standard takealot.com manner.

Can I request that my takealot.com account be credited with the returning sBux item amount?
No, this won’t be allowed. The Merchant terms provided by NSFAS dictates that takealot.com may not provide credit in any form, to the student. Note: In the event of a return where multiple items were purchased with an sBux voucher, the sBux account of the student will receive a chargeback for only those item/s being returned.

How will I know that the sBux refund has been successful?
You’ll receive an SMS indicating the amount that has been refunded to your sBux account. This amount should be equivalent to what was taken for the item/s from the account. The SMS will include a new voucher number which will include the new balance.

Why is the Shipping fee added to the sBux portion of the transaction?
If you selects a value-added shipping option e.g. same day or weekend delivery, this fee will be included in the sBux transaction whether the cart contains only sBux items or is a mixed cart. This is in accordance with takealot.com’s agreement with NSFAS.

What is Instant EFT?

Instant EFT is a payment service provided by Payfast, that allows Takealot customers to pay via EFT without the hassle of a waiting period. This payment option is available to all customers who bank with ABSA, First National Bank, Nedbank or Standard Bank.

How it works

  1. Select Instant EFT as your payment option during checkout.
  2. You will be redirected to the PayFast payment engine where you’ll be prompted to pay the appropriate amount via EFT from your internet banking site.
  3. PayFast account details and a unique reference number will be provided to you by PayFast during the payment process.
  4. After completing your EFT payment on your internet banking site, return to the PayFast screen and click the “COMPLETE” button.
  5. Receipt of your payment will be verified and your order completed.
  6. You will be notified of successful payment and completion of your order via email.

Benefits

  1. No manual reconciliation or missing payments.
  2. Instant confirmation of funds received.
  3. No delay in authorisation and delivery of your order.
  4. No special software needed.

When do I qualify for COD?

Cash on delivery is offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value. It will appear as an available payment option at checkout if your order qualifies.

When will my deposit be authorised?

1. Instant EFT

If you bank with ABSA, First National Bank, Nedbank or Standard Bank and wish to pay by EFT, you can do an instant EFT ieft_small
When paying by Instant EFT there will be no waiting period before your order is authorised.

2. Bank Deposit or Standard EFT

Cash deposits at a bank: Please use ONLY your order number as reference. Deposits made before 12 noon should be processed on the same day, alternatively the following morning. We are dependent on the banks so system delays may occur.

Internet Transfers: Please ONLY use your order number as reference (for example 1234567). If you bank with ABSA, deposits made before 12 noon should be processed on the same day, alternatively the following morning. Transfers made from any other bank will (in most cases) reflect the following day, but can take up to 48 hours.

Cheque Deposits: Cheque deposits are only accepted by prior arrangement. Contact us at info@takealot.com to arrange. All cheque deposits are subject to a clearing period of ten working days. Only once a cheque has been cleared, will your order be processed.

When will my credit card be charged?

After the successful placing of your order and the approval of your Credit Card. If there are any problems, you’ll hear from us.

What are TAKEALOT’s bank details?

NOTE:

- Please use ONLY your order number as the reference (for example 1234567).

- Please make the exact deposit amount. In other words the price of the goods ordered plus the shipping fee.

- Please retain your proof of deposit/transfer in case of queries.

Banking Details:

Bank: ABSA

Account Number: 9171899236

Branch Code: 632005 (Note: not all Banking Services require the Branch Code to be entered)

Account Type: Savings

Account Holder: T2 Home Entertainment (Pty) Ltd

Quotations

How do I search for my prescribed UNISA books?

Click on UNISA to view our range of text books, and search for your books using your course codes, title, ISBN or department.

What if I can’t find the title or course code?

Don’t panic! Just pop us an email: info@takealot.com and we’ll work our magic.

How do I request a quotation?

Simply add all the titles that you’d like, add them to your ‘quote cart’ and press the button to generate a quote. Easy peazy.

How do I purchase my prescribed books?

Make sure you register with us first (just a few quick & easy steps). Then browse for your books and add them to your virtual cart. When you’re ready to order them, simply click ‘Check Out’ … and bingo!

Do I need to pay for delivery?

If your order comes to R250 or more, we’ll deliver straight to your door for FREE, anywhere in South Africa. How’s that for awesome.

If a book is not in stock, can I still order it?

Indeed! You can still place your order and we’ll keep you updated on the process of your order. It’s always best to double-check with us on expected delivery dates, so that you can make sure you’ll get your books in time.

If a title has not released yet, can I reserve a copy?

You don’t need to reserve it, you can just pre-order the title and you’ll received it once it’s been released.

DVD and Blu-Ray Region Codes

DVD by Region

map-dvd

DVD Region 0

map-dvd-0

Region 0 – Informal term meaning “worldwide”. Region 0 is not an official setting; discs that bear the region 0 symbol either have no flag set or have regions 1-6 flags set.

DVD Region 1

map-dvd-1

Region 1 – United States, Canada, Bermuda, U.S. territories.

DVD Region 2

map-dvd-2

Region 2 – Europe (except Russia, Ukraine, and Belarus), Middle East, Egypt, Japan, South Africa, Swaziland, Lesotho, Greenland, French Overseas departments and territories.

DVD Region 3

map-dvd-3

Region 3 – Southeast Asia, South Korea, Republic of China (Taiwan), Hong Kong, Macau.

DVD Region 4

map-dvd-4

Region 4 – Mexico, South America, Central America, Caribbean, New Zealand, Australia, Papua New Guinea and much of Oceania.

DVD Region 5

map-dvd-5

Region 5 – Pakistan, India, Afghanistan, Sri Lanka, Ukraine, Belarus, Russia, Africa (except Egypt, South Africa, Swaziland, and Lesotho), Central and South Asia, Mongolia, North Korea.

DVD Region 6

map-dvd-6

Region 6 – People’s Republic of China.

DVD Region 7

map-dvd-7

Region 7 – Reserved for future use (found in use on protected screener copies of MPAA-related DVDs and “media copies” of pre-releases in Asia).

DVD Region 8

map-dvd-8

Region 8 – International venues such as aircraft, cruise ships, etc.

DVD Region ALL

map-dvd-all

Region ALL – Region ALL discs have all eight flags set, allowing the disc to be played in any locale on any player.

Blu-ray by Region

map-blu-ray

Blu-ray Region A

map-blu-ray-a

Region A – Includes most North, Central and South American countries and South-east Asian countries including the Republic of China (Taiwan), Hong Kong, Japan and Korea.

Blu-ray Region B

map-blu-ray-b

Region B – Includes most European and Middle-Eastern countries, all of Africa, Australia and New Zealand.

Blu-ray Region C

map-blu-ray-c

Region C – Includes the remaining central and south Asian countries, as well as the People’s Republic of China and Russia.

eBooks

Which devices can I access my eBooks on?

Compatible Devices (i.e Smartphones, tablets and eReaders which you can read your eBook on) Non Compatible Devices
Android 2.2 (Froyo) devices or later Amazon Kindle
Apple iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPod touch (3rd, 4th, 5th generation) and iPad. Requires iOS 4.3 or later RK Book
Barnes & Noble Nook Verso eReader
Elonex 500EB Colour eReader Pocketbook 306
gobii 7″ Colour LCD eReader Elonex eTouch 1000ET Tablet
iRiver Story Digibook
Any other Adobe DRM compatible device.For a comprehensive list of these devices, click here

How do I buy an eBook?

You can purchase eBooks on our desktop site, mobi site, or Android app.

  1. Sign into your takealot.com profile.
  2. Browse the site for the eBook of your choice.
  3. Add it to your basket and then complete the payment process.
  4. Your eBook will now be stored in your Digital Library on takealot.com. Find out how to get your eBook onto your chosen device to read it.

How do I get my eBook onto my device to read it?

To access your eBooks on any device you need to create an Adobe ID first. Create your Adobe ID now.

Tip: You need to do this first, irrespective of what device you want to use to read your eBook. Once you have an Adobe ID you can use it for all devices, and you do not need to do this again.

On what device would you like to read your eBook?


Smartphone/Tablet (Apple or Android)

  1. You will need to download the eReader app
    GooglePlay AppStore
  2. Login with your Abode ID
  3. If you do not have an Adobe ID, create one now.

    ADE-Authorize-Phone

  4. Login to the eReader app with your Takealot login details to access you eBooks
  5. Once logged in you will need to download your purchased eBook onto your eReader by clicking the “Purchased eBooks” icon in the bottom right corner.
  6. Then click download

    Purchased-eBooks-Phone

  7. Then click on the “Library” icon in the bottom left hand corner within the eReader app and click on the eBook you’d like to begin reading.

    eBook-Library-Phone


Computer (Mac or Windows)

  1. You will need to download Adobe Digital Editions for Mac or Adobe Digital Editions for Windows.
  2. Once the Adobe Digital Editions file has downloaded double click the downloaded file to run the installer. Follow the default instructions to install the application. The program will place an icon on your desktop as well as an item on your start menu to help you find the program.
  3. Once installed, open Adobe Digital Editions.
  4. Now select Help from the top menu bar in the window. From the dropdown list, select the first option “Authorize Computer”.

    ADE_Help_Authorize_Computer

  5. A window will open that will ask for your Adobe ID and Password. If you do not have an Adobe ID, create one now.
  6. Fill in your Adobe ID and password in the Authorize Your Computer screen.Note: Your Adobe ID is the email address that you registered with. Use the “I forgot my password” link if needed.

    ADE-Authorize_Computer

    TIP: Do NOT tick the box that says “I want to authorize my computer without an ID” in the bottom left hand corner – this will prevent you from reading your eBooks on any other device in the future.

  7. Now click “Authorize”.
  8. The window will display a message to confirm that your computer has been authorised.
  9. You now need to download your eBook from your Digital Library on takealot.com, to your PC/Mac computer.
  10. Login to takealot.com, navigate to your Digital Library which can be found under My Account.
  11. Click the download button alongside the book you’d like to download

    Digital-Library

  12. Once the eBook is downloaded, you will need to copy the file from your download folder into Adobe Digital Editions by selecting “Add to library” in the Adobe Digital Editions program and selecting the file you just downloaded.

Your eBook is now ready to be read in Adobe Digital Editions. Double click on the eBook you would like to read.

ADE_Read_eBook


Other compatible eReader devices

  1. You will need to download Adobe Digital Editions for Mac  or Adobe Digital Editions for Windows
  2. Once the Adobe Digital Editions file has downloaded double click the downloaded file to run the installer. Follow the default instructions to install the application. The program will place an icon on your desktop as well as an item on your start menu to help you find the program.
  3. Once installed, open Adobe Digital Editions.
  4. Now select Help from the top menu bar in the window. From the dropdown list, select the first option “Authorize Computer”.

    ADE_Help_Authorize_Computer

  5. A window will open that will ask for your Adobe ID and Password. If you do not have an Adobe ID, create one now.
  6. Fill in your Adobe ID and password in the Authorize Your Computer screen.Note: Your Adobe ID is the email address that you registered with. Use the “I forgot my password” link if needed.

    ADE-Authorize_Computer

    TIP: Do NOT tick the box that says “I want to authorize my computer without an ID” in the bottom left hand corner – this will prevent you from reading your eBooks on any other device in the future.

  7. Now click “Authorize”.
  8. The window will display a message to confirm that your computer has been authorised.
  9. You now need to download your eBook from your Digital Library on takealot.com, to your PC/Mac computer.
  10. Login to takealot.com, navigate to your Digital Library which can be found under My Account.
  11. Click the download button alongside the book you’d like to download

    Digital-Library

  12. Once the eBook is downloaded, you will need to copy the file from your download folder into Adobe Digital Editions by selecting “Add to library” in Adobe Digital Editions program and selecting the file you just downloaded.
  13. Connect your eReader device to your PC. Adobe Digital Editions will detect the eReader and you will see a link to your eReader in the left hand column.
  14. Click on the settings icon next to the device & select “Authorise Device”.

    Authorize_Device

  15. Once complete, you are ready to transfer your eBook to your device. Click on “All Items” in the column on the left. Items will be listed in the right window. Select the desired items to be transferred. Drag and drop the selected item into the eReader’s Drive located on the left menu, under “Devices”.

    Transfer_eBook_To_Device

You should now be able to eject the eReader device from your computer and start reading the eBooks that were transferred to the device using the device’s own software.

Will Adobe Digital Editions work on my computer?

For a Windows computer you will need:

  • Intel® Pentium® 4 processor or later
  • Windows® XP SP 3 or Windows® 7 or later (32 or 64 bit running in 32-bit mode)
  • 512MB of RAM (1GB recommended)
  • 40MB of available hard-disk space

For a Mac computer you will need:

  • Intel Core™ Duo or faster processor
  • Mac OS X v10.6 or later
  • 512MB of RAM (1GB recommended)
  • 75MB of available hard-disk space

How do I deauthorize a device?

Open Adobe Digital Editions and select “Help” from the top menu bar in the window. From the dropdown list, select the second option “Erase Authorisation”

ADE-Help_Erase_Authorization

A dialogue box opens that says “Erase Computer Authorisation”, click the button that says “Erase Authorisation”. After that, click “okay”.

ADE_Erase_Authorization

How do I reset my password if I forgot my Adobe ID?

Click here to reset your Adobe ID password.

Can I give an eBook as a gift?

Not at the moment, unfortunately. You can purchase a Takealot Gift Voucher which can be used by the gift recipient to purchase an eBook of their choice.

Can I print my eBooks or make copies of them?

This depends entirely on the publisher. Some publishers are happy for parts of their books to be printed or copied, while others will restrict one or both of these.
To find out if there are any printing or copying restrictions on a particular eBook, check the “Product Info” section of the eBook’s product page. If no restrictions are listed, you are free to make copies and prints. Even if printing is allowed, it might only be partial or limited printing of the eBook. Printing allowed does not mean that the entire book will be printable.

What does it mean if my eBook format is listed as PDF DRM or ePUB DRM?

DRM: DRM is Digital Rights Management. DRM eBooks can be restricted from copying, printing and use on unauthorized devices to protect the interests of copyright holders. Takealot uses Adobe DRM PDFs and ePUBs.

PDF: In PDF documents, the pages are fixed. Text and pictures do not move from the page they are on. The zoom buttons will zoom in or out on the whole page. Usually PDF documents are exact replicas of printed books or magazines.

ePUB: ePub documents reflow their text and pictures to fit your screen size. So there are no fixed page numbers. The zoom buttons will increase or decrease font size, and the text and pictures reflow accordingly.

eBook returns

Please refer to section 5 of Takealot’s Exchange & Return Policy.

Still struggling? Contact us

Contact us on 087 820 5058 or 0861 222 989 or email info@takealot.com
Open week days 8:30am – 5pm & Weekends 8am – 12 noon (excluding public holidays).

eBooks Bought on Kalahari

Can I access my eBooks previously bought on Kalahari?

Yes, your entire Kalahari digital library has been moved to your takealot.com account and will be made available through the My Account section of the Takealot website, under the heading Digital Library.

I don’t have Takealot login details yet – how do I get into my account?

Your Takealot account will use the same email login as your Kalahari account. To access your Takealot account, all you need to do is reset your password for Takealot by following 4 simple steps:

  1. From the home page, visit the login page on Takealot.
  2. In the ‘Kalahari Users’ section input your current Kalahari email address and click submit.
  3. You will be prompted to reset your password on Takealot. After submitting your email address you will be emailed a link to choose a new password.
  4. After choosing a new password and clicking “Submit”, you can login with your email address and new password.

What if I already have a Takealot account?

If you use the same email address to login to your Kalahari account as you do for your Takealot account we have moved the following information from your Kalahari account into your Takealot account:

  • Your digital library of eBooks
  • Your Kalahari order history since September 2013
  • All Kalahari account credits
  • All valid Kalahari vouchers
  • All of your returns history and any open returns
  • Any outstanding Kalahari pre-orders

Your login details for Takealot will remain the same as before and all the existing information in your account will be unaffected by the transfer process.

What happens to the Kalahari eReader app?

You should have received an upgrade notification for your eReader.

If you choose to upgrade your eReader, it will be re-branded as “Takealot eReader’’. After upgrading to the Takealot eReader you will be prompted to login to the Takealot eReader using your Takealot account credentials. Please remember, we are automatically moving your Kalahari account to Takealot and your login will remain the same as before. All you need to do is reset your password for Takealot by following the instructions on the Takealot login page.

All of your previously purchased eBooks will still be available on the eReader after updating the app to “Takealot eReader’’. By upgrading the app, you’ll be able to shop and download eBooks from takealot.com onto the eReader.

Please note you’re under no obligation to upgrade the eReader app. If you choose not to, you can continue to access and read the eBooks you bought on kalahari.com through the eReader app. All of your existing eBooks, notes and bookmarks will be retained.

Will I be able to sign in to the eReader using my existing Adobe username and password?

Yes, your Adobe username and password remains unchanged.

I use Adobe Digital Editions on my PC or Mac – will my eBooks remain on Adobe Digital Editions?

Your previously bought eBooks will all remain on Adobe Digital Editions. The process of downloading new eBooks from takealot.com will be exactly the same as it was on Kalahari.com. You do not need to create a new Adobe ID.

I use a compatible eReader device to read my previously bought eBooks– will my eBooks remain on my device?

Your previously bought eBooks will all remain on your device. The process of downloading new eBooks from takealot.com will be exactly the same as it was on kalahari.com. You do not need to create a new Adobe ID.

Unboxed Deals

What are Unboxed Deals?

Unboxed Deals refer to returned and shop soiled products that are offered for sale at greatly discounted prices.

Unboxed products could show signs of slight use, minor cosmetic imperfections or be missing the original packaging. Where the original packaging is missing or damaged Takealot may reseal or replace the original packaging altogether to better protect the item.

Can I buy an Unboxed Deal using EFT as payment?

The EFT payment option is not available for Unboxed Deal purchases.

Unboxed Deal quantities are limited and as such we reserve stock for customers in the order in which we receive payment. Due to the delay with EFT payments only instant payment methods are accepted.

Buying an Unboxed Deal

Adding an Unboxed Deal to your cart, or completing your order for an Unboxed Deal without paying for it, does not reserve the item for you.

Stock will be reserved for customers in the order in which we receive payment.

Do Unboxed Deals qualify for free shipping?

Yes – Our standard free shipping on orders above R250 applies.

Can I use a coupon or voucher to buy an Unboxed Deal?

Yes – You can use a promotional discount coupon or gift voucher towards the purchase of an Unboxed Deal.

The Unboxed Deal I wanted is no longer available?

Due to the nature of unboxed products we can’t predict when an item will be available as an Unboxed Deal again. To avoid missing out on a great deal check back often and order quickly.

Unboxed Deal quantities are limited and as such, after an Unboxed Deal is sold out, those particular Goods may be available on the Website at their normal selling prices (but no longer as an Unboxed Deal).

What if I changed my mind?

You are entitled to return an unboxed product for up to 30 days for a full credit in accordance with our returns policy.

If you’re returning an unboxed product, the reduced price paid at the time of the purchase will be credited back to you.

Can I exchange or replace an Unboxed Deal?

Unboxed products can be exchanged or replaced provided that the specific product and/or the different size or colour variation is available as an Unboxed Deal at the time of your request.

If the item is not available as an Unboxed Deal you will be offered a repair or account credit subject to our returns policy.

Do Unboxed Deals carry a warranty?

Yes – Unboxed Deals are backed by the Takealot 6 month Warranty if the item is found to be defective. Please refer to our returns policy for more information.

How do you ensure the quality of unboxed products?

Each Unboxed Deal is evaluated and quality checked to ensure that it is in a good condition before it is made available for purchase.

All Departments