Visit our Help page for answers to frequently asked delivery, order, payment and product questions, or log an enquiry if there’s something specific you need assistance with.
One of our friendly online shopping assistants will come back to you within the following working hours:
Customer Service Working Hours:
Weekdays 7h00 – 22h00
Weekends 9h00 – 18h00
Public Holidays 9h00 – 18h00
(Closed on Christmas & New Year’s Day)
Track My Order
Visit our Help page for the most current tracking information we have for your order using your order number.
You can also track your delivery at any time by selecting the Order Number from your Order History on your Takealot account profile here.
Customer Collections and Returns
You can collect or return your order at a Takealot Pickup Point near you during the following operating hours.
Monday – Friday: 08h00 – 18h00
Saturday – Sunday: 08h00 – 12h30
Public Holidays: 08h00 – 12h30
*Please note: Individual Pickup Points’ operating hours may vary and are subject to change.
Cape Town Office
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
PR & Marketing
Do you have a media request for product reviews or press comment? Do you have an exciting marketing partnership idea that you’d like to propose to Takealot? Then you can reach our friendly Marketing team here.
Marketplace Seller Solutions
Looking to sell something exciting on takealot.com? Head on over here to find out more and apply. We receive a very high number of requests every day and can only respond to applications via this page. Thanks.