Need help with placing or tracking an order, want to know more about our products or services, or simply looking for our warehouse? You've come to the right place!

Need Help?

Visit our Help page for answers to frequently asked delivery, order, payment and product questions, or log an enquiry if there’s something specific you need assistance with.

One of our friendly online shopping assistants will come back to you within the following working hours:

Customer Service Working Hours:
Weekdays 7h00 – 22h00
Weekends 9h00 – 18h00
Public Holidays 9h00 – 18h00
(Closed on Christmas & New Year’s Day)

Track My Order

Visit our Help page for the most current tracking information we have for your order using your order number.

You can also track your delivery at any time by selecting the Order Number from your Order History on your Takealot account profile here.

Customer Collections and Returns

In support of our Contactless Delivery & Collection process, we are currently only operating the Takealot Pickup Point at New Road, Gauteng, and our Cape Town Warehouse at Montague Gardens until further notice.

This means that we are not facilitating any order collections or accepting any returns at any of our other Takealot Pickup Points at this time.

We apologise for any inconvenience caused and kindly ask for your understanding during the national lockdown.

Operating Hours:
Takealot Pickup Point at New Road, Gauteng
Weekdays 8h00 to 17h00
Saturdays 08h00 to 13h00
Closed on Sundays and Public Holidays

Takealot Pickup Point at the Cape Town Warehouse, Montague Gardens
Weekdays 8h00 to 17h00
Saturdays 8h00 to 12h30
Closed on Sundays and Public Holidays

Cape Town Office

12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Cape Town

PR & Marketing

Do you have a media request for product reviews or press comment? Do you have an exciting marketing partnership idea that you’d like to propose to Takealot? Then you can reach our friendly Marketing team here.

Marketplace Seller Solutions

Looking to sell something exciting on Head on over here to find out more and apply. We receive a very high number of requests every day and can only respond to applications via this page. Thanks.