Need help with placing or tracking an order, want to know more about our products or services, or simply looking for our warehouse? You've come to the right place!

Need Help?

Visit our Help page for answers to frequently asked delivery, order, payment and product questions, or log an enquiry if there’s something specific you need assistance with.

One of our friendly online shopping assistants will come back to you within the following working hours:

Customer Service Working Hours:
Weekdays 7h00 – 22h00
Weekends 9h00 – 18h00
Public Holidays 9h00 – 18h00
(Closed on Christmas & New Year’s Day)

Track My Order

Visit our Help page for the most current tracking information we have for your order using your order number.

You can also track your delivery at any time by selecting the Order Number from your Order History on your Takealot account profile here.

Customer Collections and Returns

You can collect or return your order at a Takealot Pickup Point near you during the following operating hours.

Takealot Pickup Point Operating Hours:
Weekdays 8h00 – 18h00
Weekends 11h00 – 17h00
Public Holidays 11h00 – 17h00

*Please note: Individual Pickup Points’ operating hours may vary and are subject to change.

Fordsburg Pickup Point
Weekdays – 08h00 – 18h00
Weekends – 09h00 – 17h00
Public Holidays 19h00 – 17h00

Foreshore Pickup Point
Weekdays – 08h00 – 18h00
Weekends – 09h00 – 17h00
Public Holidays – 09h00 – 17h00

WITS University and FNB Bank City Pickup Points
16 December to 8 January – Closed

Midrand (N1 Bridge) Pickup Point
Weekdays – 06h00 – 18h00
Saturday – 08h00 – 15h00
Sunday – 08h00 – 13h00
Public Holidays – 08h00 – 17h00

Richmond Park (NEW Cape Town Warehouse Pickup Point) Collections
Weekdays - 08h00 – 18h00
Saturday – 08h00 – 15h00
Sunday – 08h00 – 17h00
Public Holidays – 08h00 – 13h00

Click here to find a Takealot Pickup Point near you.

Cape Town Office

12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Cape Town

PR & Marketing

Do you have a media request for product reviews or press comment? Do you have an exciting marketing partnership idea that you’d like to propose to Takealot? Then you can reach our friendly Marketing team here. Alternatively, do you have an inquiry about the Takealot Group? Reach out to us here.

Marketplace Seller Solutions

Looking to sell something exciting on Head on over here to find out more and apply. We receive a very high number of requests every day and can only respond to applications via this page. Thanks.