Questions

Need help with placing or tracking an order, want to know more about our products or services, or simply looking for our warehouse? You've come to the right place!

Need Help?

Visit our Help page for answers to frequently asked delivery, order, payment and product questions, or log an enquiry if there’s something specific you need assistance with.

One of our friendly online shopping assistants will come back to you within the following working hours:

Customer Service Working Hours:
Weekdays 7h00 – 22h00
Weekends 9h00 – 18h00
Public Holidays 9h00 – 18h00
(Closed on Christmas & New Year’s Day)

Track My Order

Visit our Help page for the most current tracking information we have for your order using your order number.

You can also track your delivery at any time by selecting the Order Number from your Order History on your Takealot account profile here.

Customer Collections and Returns

Address:
Block B, Montague Park Business Estate,
Topaz Boulevard (off Koeberg Road)
Montague Gardens,
7441

Cape Town Warehouse Collection Times:

13 November – 26 December 2017:
Monday – Friday 8h00 – 20h00
Saturday & Sunday 8h00 – 17h00
16 December 2017 8h00 – 17h00
24 December 2017 8h00 – 17h00
25 December 2017 Closed
26 December 2017 8h00 – 17h00
1 January 2018 Closed

Click here for directions

Cape Town Office

12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001

PR & Marketing

Do you have a media request for product reviews or press comment? Do you have an exciting marketing partnership idea that you’d like to propose to Takealot? Then you can reach our friendly Marketing team here.

Marketplace Seller Solutions

Looking to sell something exciting on takealot.com? Head on over here to find out more and apply. We receive a very high number of requests evry day and can only respond to applications via this page. Thanks.

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