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LOCKDOWN UPDATE | WE’RE BACK WITH ESSENTIAL ITEMS
As of Monday evening, 30th March 2020, Takealot.com reopened for trade. We will focus on the sale and delivery of essential goods as authorised and prescribed by the South African Government.
Thank you for your patience while we made the necessary changes to our platforms to comply with the Government directives under the national lockdown. These have been really trying times in our business with some very difficult operational decisions having to be made and we truly appreciate your understanding and continued support over this time.
After carefully reviewing the legislation and looking at what other local retailers are offering we have curated a comprehensive selection of essential items that are now available to purchase on Takealot.com. We have put precautionary measures in place to prevent non-essential items from going through our checkout process and will be monitoring this closely in compliance with Government directives.
To assist in the prevention of panic buying, we have also imposed stock limitations to certain key products and will be restricting customers to no more than 5 of these items per checkout. We will continue to monitor buying behaviour and may expand on these key products as the need arises.
We are ensuring compliance with the recent price gouging legislation and will ensure that our marketplace sellers also comply. Given the nature of the platform our seller compliance will be retrospective.
We will not be offering collections or drop offs at any of our Takealot Pickup Points during this time, including our Cape Town Warehouse, and we won’t be accepting Cash on Delivery payments in support of our Contactless Delivery process.
In our ongoing commitment to the safety of our staff, partners, drivers and customers, we will continue to enforce the preventative hygiene safety measures, guided by international best practice and the World Health Organisation (WHO) for all deliveries.
We believe that we can play an important part in the lives of South African’s during this time, supplying essential goods to your doors in a manner that is safe and secure and we are happy that the authorities agree with us.
Given that our platform is conducive to social distancing and from what we see happening elsewhere in the world we will continue to lobby the government to allow us to deliver more than just essential products, as defined, in the weeks to come. We recognise that as the weeks drag on the definition of essential products needs to either be removed or broadened to maintain your mental and physical wellbeing at this very difficult time.
The Takealot Team