Mecer Xpress SmartLife 10.1'' 16GB 3G Android Classmate Tablet - White
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De Villiers, South Africa. 31 August 2016
We bought a Mecer Classmate TEI11011 in November last year for our son to use in school. We even recommended it to friends and family. The charger didn't fight tightly into the charger port from the beginning, and didn't charge properly. Eventually it didn't charge at all and we sat in die middle of the June exams with my son having no tablet.
We returned it to Takealot who handed it over to Mecer. Mecer wasn't prepared to fix the tablet under warranty as they claimed that we caused the damage. We weren't aware how we could have caused the damage, but agreed to pay the repairing work out of desperation to have it fixed.The problem is with the charging port. As the charging port and mother board is one unit, they had to replace the whole unit and it cost us R1448 (while we paid R2473 for the tablet which is still under warranty). Well, needless to say, days after we got the tablet back, we were having the same problem again, and this morning we were again faced with a tablet that is not charging at all and a child who went to school without his needed tablet.
This is really upsetting and we will not buy a Mecer product again.There is clearly a desgin flaw in the way the charger fits into the charging port, and I just want to warn other prospective buyers about it. Friends of us who bought the same tablet for their son on our recommendation, are now having the same problem with their's.