Hassle-Free Exchanges & Returns for 30 Days. Learn more
Hassle-Free Exchanges & Returns for 30 Days
If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 30 days of receipt and we will issue a credit which can be used to place a new order.
Exchanges (Fashion, sportswear and shoes only)
Wrong size? Don't quite like the colour? You can exchange your purchased item for a different size and/or colour up to 30 days from the day you received it, completely free of charge.
The item must be unworn and unused (other than trials) with the original tags still attached. Packaging should be returned in an undamaged condition with the item
When does this policy not apply?
If the item is:
older than 30 days
opened, unsealed, used or missing any accessories
a digital product such as an eBook, electronic voucher, gaming code or other digital download;
an audio or video recording or computer software that has been unsealed;
a newspaper, periodical or magazine;
a foodstuff, beverage, or other product intended for everyday consumption;
a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, formula, maternity underwear, nappies and wipes;
a beauty product or fragrance which has been used; or
a product which has been personalised for you or made to your specifications.